Customer Success Manager
Company: Lead Forensics
Location: Scottsdale
Posted on: May 3, 2024
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Job Description:
Customer Success ManagerLead ForensicsHybrid WorkingBasic Pay +
Commission $85,000 OTELocation: Scottsdale, ArizonaThe Customer
Success Department is a vital department, working closely with our
customers, post sale and throughout the lifetime of their
contracts. Our CSMs are you passionate about delivering value and
creating long lasting rapport with clients. Do you have experience
around B2B customer contact, come from a sales/marketing or are CSM
already if so then join the fastest growing software company in the
world!!Why Lead ForensicsWorld Class Pay and BenefitsCompetitive
Base + Commission:Base Salary Range depending on experience between
$45,000 - $65,000 with uncappedcommission offering potential
$85,000 OTE in year one + Incentives. Clear progression structure
with the ability to promote fast, increasing your base salary and
OTEsIn-House Training: We provide the training youll need to
succeed and promote through thecompany! You will earn your full
rate of pay for all time training; we not only offer trainingaround
the business but also personal development training to enable to
you to excel.Career Growth to Six Figure Earnings: 6 monthly salary
reviews giving you the opportunity to increase your Base Salary by
$5000, which in total increases your OTE.Big Company Benefits:
You'll get full Medical/Dental/Vision & Life Insurance coverage,
401k with access to our Employee Assistance Program,PTO policy; a
HUGE 20 PTO/Vacation days,9 company holidays & your birthday off
asstandard. A total of 30 days off!!2 paid volunteer days give back
to the wider community, as well as company planned fundraisers and
volunteer eventsAwesome Sales Incentives & Office Team
Nights:Incentive Trips to the Bahamas, St Lucia, New York , Las
Vegas, Cancun, Dubai and more for top performersAbout Lead
ForensicsLead Forensics is one of the fastest growing software
companies in the world, with office across USA & Europe. Our
software enables us to identify the businesses who have visited our
clients websites to helps them convert these passive visitors into
actionable leads. We know that every business-to-business
organization can benefit from the leads our software generates.In
this role, you will be: Building & maintaining strong client
relationships. Hosting online meetings with variousstakeholders to
review progress of their desired outcomes Identifying, qualify, and
providing support and assistance to resolve issues includingworking
with internal departments (Support/Product) if required
Contributing to revenue growth by upselling/uplifting client
contracts Negotiating contract renewals and expansion proposals
Identifying further use cases to increase value and liaise
regularly to develop strategies Work towards weekly KPIs and
monthly targets; both individually and as a teamAbout you:Heres
what youll need for success: Sales/Account Management or Customer
Success background Experience in using CRM systems Out Going
Personality/Great Communication Skills Experience with interacting
with Director Level individuals Strategic thinker with problem
solving skills Confident & Tenacious Self-Starter with a passion
for delivering & meeting targets Strong negotiating skillsJob Type:
Full-Time, Monday -FridayBenefits: Uncapped Earnings 401(k) Medical
Insurance Dental Insurance Vision Insurance Life Insurance Employee
assistance program Paid time off Paid Volunteer days Parental leave
Free Training Referral programCSMSCO24by Jobble
Keywords: Lead Forensics, Mesa , Customer Success Manager, Executive , Scottsdale, Arizona
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here to apply!
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