Data Collection

Company: Cognizant
Location: Mesa
Posted on: June 21, 2022

Job Description:

Job Description Is your passion working with groundbreaking technology while keeping your skills sharp and current? Read further, we have an outstanding opportunity for you!Cognizant, a Fortune 200 company, NASDAQ CTSH, is looking for a team of accomplished Customer Service / Technical Support Agents to join a best-in-class team of specialists using technology that will be commonplace tomorrow. These Agents will monitor and observe live and recorded events providing general information in a professional manner through positive and quality interactions.Daily activities could include (but not limited to)

• Assist in managing risk assessment activities coordinating with the security team, Senior Leadership, vendors, and contractors.
• Compose thoughtful, concise messages that align with client's voice across all channels
• Identify, summarize, and communicate process reengineering and technology automation improvements to process / control owners. These improvements will focus on strengthening of internal controls through enhanced technology, user interfaces, and a more positive end user experience while simultaneously strengthening the control environment through process flow efficiency and robotic process automation (RPA).
• Maintain up to date knowledge of the client's technology, service, and messaging by completing new trainings and knowledge checks in a timely manner
• Perform User acceptance testing for new requirements, system fixes, etc.
• Ensure SLAs are closely adhered to and incidents are resolved within the given SLAs. Handle incidents, application outages, perform impact analysis and implement bug fixes as the need arises.Required Skills/Qualifications
  • Graduate (Preferably Science and Engineering)
  • Background in customer contact center and/or technical support
  • Excellent Customer Service skills
  • You Should be Flexible and adaptable in regard to learning and understanding new technologies
  • Experience working in a fast-paced environment
  • Computer proficiency with ability to navigate a variety of software applications (Google Suites, Microsoft Office)
  • Excellent active listening skills
  • Time management/organizational skillsPreferred Skills / Qualification
    • Able to collaborate with Team Leads in terms of critical issues, Service Outages and change control
    • Preferred Work experience in 24x7 operations environment
    • Experience with autonomous vehicle technology a plusAt Cognizant, beyond a competitive compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), excellent work-life balance, 401k with matching component, ability to purchase Cognizant stock at a discount through the ESPP, and many other benefits.
      • As an inclusive environment embracing diversity, we have, for the second time, been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees

Keywords: Cognizant, Mesa , Data Collection, Accounting, Auditing , Mesa, Arizona