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Data Collection

Company: Cognizant
Location: Mesa
Posted on: June 21, 2022

Job Description:

Job Description Is your passion working with groundbreaking technology while keeping your skills sharp and current? Read further, we have an outstanding opportunity for you!Cognizant, a Fortune 200 company, NASDAQ CTSH, is looking for a team of accomplished Customer Service / Technical Support Agents to join a best-in-class team of specialists using technology that will be commonplace tomorrow. These Agents will monitor and observe live and recorded events providing general information in a professional manner through positive and quality interactions.Daily activities could include (but not limited to)

  • Assist in managing risk assessment activities coordinating with the security team, Senior Leadership, vendors, and contractors.
  • Compose thoughtful, concise messages that align with client's voice across all channels
  • Identify, summarize, and communicate process reengineering and technology automation improvements to process / control owners. These improvements will focus on strengthening of internal controls through enhanced technology, user interfaces, and a more positive end user experience while simultaneously strengthening the control environment through process flow efficiency and robotic process automation (RPA).
  • Maintain up to date knowledge of the client's technology, service, and messaging by completing new trainings and knowledge checks in a timely manner
  • Perform User acceptance testing for new requirements, system fixes, etc.
  • Ensure SLAs are closely adhered to and incidents are resolved within the given SLAs. Handle incidents, application outages, perform impact analysis and implement bug fixes as the need arises.Required Skills/Qualifications
    • Graduate (Preferably Science and Engineering)
    • Background in customer contact center and/or technical support
    • Excellent Customer Service skills
    • You Should be Flexible and adaptable in regard to learning and understanding new technologies
    • Experience working in a fast-paced environment
    • Computer proficiency with ability to navigate a variety of software applications (Google Suites, Microsoft Office)
    • Excellent active listening skills
    • Time management/organizational skillsPreferred Skills / Qualification
      • Able to collaborate with Team Leads in terms of critical issues, Service Outages and change control
      • Preferred Work experience in 24x7 operations environment
      • Experience with autonomous vehicle technology a plusAt Cognizant, beyond a competitive compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), excellent work-life balance, 401k with matching component, ability to purchase Cognizant stock at a discount through the ESPP, and many other benefits.
        • As an inclusive environment embracing diversity, we have, for the second time, been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees

Keywords: Cognizant, Mesa , Data Collection, Accounting, Auditing , Mesa, Arizona

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