Relationship Banker Assistant Manager
Company: Disability Solutions
Location: Chandler
Posted on: May 6, 2024
Job Description:
Job Title:Relationship Banker Assistant ManagerLocation:AZ -
Chandler 3075What you'll do:As Relationship Banker Assistant
Manager, you will manage a team of HOA Bankers who are the single
point of contact for homeowner association and community management
business customers. Their team members provide full service account
support, each managing between $100 and $300+ million in deposits.
Responsibilities include managing the exception and other internal
processes, department workload, and making sound decisions around
customer issues, problem resolution, and account
input/maintenance/callback. The assistant manager also manages
their own customer portfolio. Work to minimize account closures to
support organic growth. Responsible to ensure the team provides
excellent customer service and full service support by being fully
knowledgeable of all bank services (AAB and treasury management
services). Consistently manages risk controls insuring team members
adhere to bank policies and department procedures. Also responsible
to manage escalations and resolve issues or to escalate matters to
their manager for resolution. Assist the Bankers in building a
strong relationship with their sales representatives to grow
customer relationships and keeping sales informed when resolving
customer concerns. Ensure responses to customers are accurate and
timely. Support the division by helping the team manage through
change as the department continues to grow. Consistently review and
collaborate with others to insure our procedures grow with the
division. This role is primarily responsible for managing workflow
of the team; drafting, documenting and obtaining approval on all
department procedures; insuring adherence to those procedures, and
for creating and performing training for customers and our team
members.What we are looking for:
- Be knowledgeable and educate team members on how to properly
support activities including but not limited to new and closed
account requests, account maintenance, research, transaction
processing, ICS and CDAR processing, assistance with wires, ACH
services, lockbox, positive pay, etc. Provide clients with
post-implementation and training support. Coach/mentor team members
on how to identify customer needs and offers bank solutions to
strengthen the overall client relationship. Also supports customers
in managing difficult situations such as loss/fraud situations that
have a negative impact on their business and complaint
resolution.
- Insure all team members provide a high level of customer
service and sales opportunities with a goal to increase deposits
through organic growth in support of the bank's desire to grow more
than 15% year over year. The central focus for all communications
with customers for business day to day. Actively communicates with
customers during all projects and tasks. Technical ability is
required as the Bankers troubleshoot hardware/software problems
related to check scanners, remote deposits, and Treasury Management
products and functions. Monitor and coach staff in cross-selling
and product presentations.
- Makes decisions regarding the satisfaction of audit
requirements when opening new accounts; assesses compliance with
audit regulation; verifies documentation for CIP certification
approval. Be a change leader in creating, documenting, and training
new and existing processes and products used by AAB clients.
- Maintains a medium size portfolio, monitoring and responding to
daily customer inquiries by phone and email. Supports the team in
completing research and resolving adjustment items created by
missing items, extra items, encoding errors, listing errors,
misreads, etc., originating from a variety of areas. Always
responding in a timely manner and saving supporting documentation
in bank standard storage areas. Understands all products and
services provided to AAB clients and connections to client external
accounting software.
- Provides supervision to and directs the activities of their
staff; performs supervisory tasks such as performance appraisals,
disciplinary actions, and interviewing candidates for employment;
develops work schedules; provides necessary training and
coachingWhat you need to have:
- High school diploma required; Bachelor's degree preferred
- 8+ years of related experience in Branch Banking Operations, IT
App Support, Customer Service or similar field
- Previous leadership experience preferred.
- Sales experience and a background in IT or technical experience
is helpful
- Intermediate knowledge of general banking operations, including
deposit operations, loan administration, treasury management,
and/or other commercial banking products and services.
- Intermediate knowledge of applicable regulatory and legal
compliance obligations, rules and regulations, industry standards,
and practices.
- Strong communication skills, especially speaking and listening
skills Benefits you'll love:We offer all the important things you'd
want - like competitive salaries, an ownership stake in the
company, medical and dental insurance, time off, a great 401k
matching program, tuition assistance program, an employee volunteer
program, and a wellness program. In addition, you'll have the
opportunity to bolster your business knowledge, learning the ins
and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Mesa , Relationship Banker Assistant Manager, Accounting, Auditing , Chandler, Arizona
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