Lead Confirmations Specialist

Company: Express Flooring
Location: Tempe
Posted on: January 14, 2026

Job Description:

Job Description Job Description About the Role Prior to a Design Consultant visiting a home, the Lead Confirmer plays a critical role in ensuring lead quality, homeowner readiness, and overall appointment success. This role serves as a subject-matter expert and functional lead within the Confirmations team—supporting daily confirmation activities while helping uphold standards, best practices, and consistency across the team. In this position, you will work closely with homeowners, peers, and cross-functional partners including Sales Managers and Design Consultants to ensure high-quality leads and a strong customer experience. Job Type: In-Person Compensation: $27 hourly What You'll Do Homeowner Expectations Lead by example in following Express Flooring's confirmation processes to ensure homeowner expectations and business needs are met. Serve as a point of reference for confirmation best practices and quality standards. Lead Quality & Validation Perform in-depth quality checks on leads to identify potential concerns prior to the appointment. Conduct deeper conversations with homeowners to further qualify or disqualify projects when needed. Ensure all customer and project information is accurate and up to date in the database. Scheduling & Retention Support Assist in preventing cancellations by clearly communicating the value of the Design Consultant visit. Support rescheduling efforts when appropriate to preserve lead quality. Communication & Collaboration Communicate with homeowners via phone and text in a professional, customer-focused manner. Partner closely with Sales Managers, Design Consultants, and internal teams to resolve lead or scheduling issues. Act as a peer resource for questions, process clarification, and complex confirmations. Operational Support Help identify process gaps or trends impacting lead quality and share insights with leadership. Support onboarding or informal coaching of new confirmers as needed (no direct reports). What You'll Bring High school diploma or GED required. Previous experience in a lead, senior, or peer-mentor role preferred. Minimum of two years of experience in sales, contact center, confirmations, and/or marketing. Strong ability to work efficiently in a fast-paced, high-volume environment. Active listener with strong attention to detail and thorough documentation skills. Excellent verbal and written communication skills. Proven ability to multitask, problem-solve, and prioritize effectively. Flexible and resilient with changing business needs and priorities. Positive, team-first mindset with the ability to work independently. Availability to work overtime and non-traditional hours as needed (evenings and weekends). Why People Love Working Here Opportunity to make a measurable impact during a pivotal, high-growth phase. Exposure to senior leadership. Fast-paced environment where data is central to decision-making. Ability to shape systems, processes, and analytics infrastructure from the ground up. Benefits & Perks Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO , bereavement leave , and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $26—$27 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Keywords: Express Flooring, Mesa , Lead Confirmations Specialist, Construction , Tempe, Arizona