Bilingual Customer Service Representative

Company: GEICO
Location: Vail
Posted on: February 22, 2026

Job Description:

GEICO, a leader in the auto insurance industry, is looking for a Bilingual Customer Service Representative to join our dynamic team. In this role, you will assist customers with their insurance needs, provide detailed information on various products, and handle inquiries with the utmost professionalism. GEICO values innovation and customer satisfaction, and we are dedicated to providing exceptional service. Fluency in both English and Spanish is essential, allowing you to effectively communicate and meet the diverse needs of our customers. Respond to customer inquiries via phone, email, and live chat. Explain insurance products and policy details to both English and Spanish-speaking customers. Resolve complaints and issues efficiently, ensuring customer satisfaction. Maintain accurate records of customer interactions, processes, and transactions. Assist in customer retention and generate new business through exceptional service and persuasive communication skills. Fluency in English and Spanish Strong verbal and written communication skills Ability to handle stressful situations and high call volumes Proficiency with computer and CRM software Excellent interpersonal and problem-solving skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service Certification (optional but beneficial) Bilingual Certification if available

Keywords: GEICO, Mesa , Bilingual Customer Service Representative, Customer Service & Call Center , Vail, Arizona