Manager III, Customer Engineer - (M3)

Company: APPLIED MATERIALS
Location: Mesa
Posted on: January 23, 2023

Job Description:

Description

Manages professional employees (jobs that typically fall on the B/E band) and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families Business Expertise
  • Applies understanding of the industry and how own area contributes to the achievement of objectives Leadership
    • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges Problem Solving
      • Identifies and resolves technical, operational and organizational problems Impact
        • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
        • Guided by policies and resource requirements within business unit, department or sub-function Interpersonal Skills
          • Guides, influences and persuades others internally in related areas or externally Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
            
            Qualifications
            
            Education
            • Bachelor's Degree
            • 7 - 10 Years of Experience
              
              Qualifications
              
              Education: Bachelor's Degree
              Skills
              Certifications:
              Languages:
              Years of Experience: 7 - 10 Years
              Work Experience:
              
              Additional Information
              
              Travel: Yes, 20% of the Time
              Relocation Eligible: Yes
              U.S. Salary Range:
              
              $92,000.00 - $126,500.00
              
              The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
              
              Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
              
              

Keywords: APPLIED MATERIALS, Mesa , Manager III, Customer Engineer - (M3), Engineering , Mesa, Arizona