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Field Service Technician

Company: TalentBurst, Inc.
Location: Mesa
Posted on: May 27, 2023

Job Description:

Title:Field Service Technician
Location: Mesa, AZ 85206
Duration : 6 Months+
Schedule : 1:00 PM - 10:00 PM ( Fri - Tue )

Job Description:


  • Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will
  • provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing,
  • Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also a formal classroom, virtual and self-paced training for extended learning opportunities.


    You are responsible for:


    • Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
    • Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
    • locks)
    • Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
    • Inspecting products for correct operation and resolving noted issues and/or escalating according to established
    • procedures
    • Prioritizing and planning service calls
    • Works within a team environment, completes all required paperwork, manages, and maintains a service parts inventory
    • Contacting the customer with the estimated time of arrival
    • Working with customers to ensure satisfaction with service delivery and understanding of product functionality
    • Following key/alarm/combination control processes in assigned area of responsibility


      What is your goal?


      • Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our
      • nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our
      • training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.


        What is the Role?


        • Our entry-level Field Service Technicians respond to basic customer requests for equipment issues. Candidates
        • will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
        • repair kits, you will travel to customer sites to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their
        • territory.


          Climb the Ladder at *** (DN):


          • There are opportunities to grow and succeed at DN, and we are proud when our people
          • achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs
          • themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or
          • being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses
          • as you do.


            The benefits are clear:


            • Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
            • be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare
            • insurance options, dental and vision plans, flexible spending, family leave and paid training and time off - we offer tuition
            • reimbursement, employee discounts, and a selection of other programs to support team members and their families.


              Quals--
              The manager will interview candidates and determine their experience and skill sets.
              Pay adjustment MAY be considered per the manager's final determination.
              Proposed work days and times: M, T, W F, S, Su 1 pm - 10 pm.
              Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. 200mi-radius -travel range.
              Primary work location Mesa, AZ. 85206. 100% travel within the territory assigned.

              To be successful in this team you will:


              • Have technical interest and aptitude.
              • Strong customer focus.
              • Ability to manage multiple priorities.
              • Be a self-starter.


                Requirements:


                • High school Diploma (or equivalent)
                • Have a valid driver's license and driving record that satisfies DN's fleet requirements
                • Successfully complete background check (drug screening, no felony)
                • Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed


                  Physical & Technical Requirements:
                  This is a physical job, so you must have the ability to do the following:

                  • A valid driver's license with a satisfactory driving record within company-required standards.
                  • Ability to successfully pass background and drug testing
                  • Ability to lift 50 pounds and work in close quarters within and around the equipment.
                  • Familiarity with computers and a variety of consumer communications devices, such as smartphones.
                  • Travel to/from assigned territories and company facilities, including during inclement weather is essential.
                  • Service experience or electro-mechanical experience is a plus
                  • You will be driving your personal vehicle for the first 90 days of the apprentice program to multiple jobs sites.


                    In the Field:


                    • Every day brings something different, Field Techs should be comfortable in different settings, for example:
                    • Inside banks and retail establishments
                    • Outside in all weather conditions, possibly for extended periods of time.
                    • Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call
                    • rotation when scheduled
                    • You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory
                    • towards solving and decision-making.


                      Who you are matters here - we're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Keywords: TalentBurst, Inc., Mesa , Field Service Technician, Engineering , Mesa, Arizona

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