Field Support Engineer (Level I)
Company: Orion Talent
Location: Chandler
Posted on: April 17, 2024
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Job Description:
Position Details:
--- Title: Field Support Engineer (Level I)
--- Location: Chandler, AZ (greater Phoenix)
--- Schedule: You generally will be working traditional day shift
hours (8a - 5p Mon-Fri)
--- Travel: You will occasionally be required (perhaps 20%) to
travel to other sites (including international), primarily for
training purposes (sometimes for a week at a time) or to assist at
other customer facilities, but travel requirements definitely taper
with time.
--- Compensation: Target base rate -$30/hr - 33/hr.
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after
40 hours; Profit-Sharing (typically around 10%) paid quarterly and
$3K annual car allowance.
--- Benefits: Company offers - starting on day one - a total
rewards package that is competitive and comprehensive including but
not limited to the following: medical, dental, vision, life, and
other voluntary benefits, 401(K) including company matching,
employee stock purchase program (ESPP), student debt assistance,
tuition reimbursement program, development and career growth
opportunities and programs, financial planning benefits, wellness
benefits including an employee assistance program (EAP), paid time
off and paid company holidays, and family care and bonding
leave.
Position Description: The primary responsibility for a Company
Field Support Engineer is to perform repair and maintenance
activities inside a semiconductor plant on Bright-Field,
Dark-Field, Macro/Micro inspection, Thin Film, Resistivity &
Surface measurement, and Optical Metrology equipment. Technical
service activities include modifying, troubleshooting, diagnosing
and repairing of highly complex capital equipment at inside
customer premises. Some other specific responsibilities
include:
--- Represent the company to the customer and assume accountability
for customer satisfaction with service performance.
--- Assure optimum quality of system equipment.
--- Coordinate actions with customers to maximize production
time.
--- Evaluate, analyze, diagnose and troubleshoot technical
problems.
--- Repair some board level problems using standard procedures,
oscilloscopes and volt meters.
--- Repair of system level problems based on Company technical
knowledge and Company training.
--- Once trained, provide guidance and technical assistance to
other Engineers as needed.
--- Conduct customer orientation training on all aspects of
equipment user applications.
--- Prepare and document reports on support activity to
customers.
--- Provide timely billing invoice to customer for service
activity.
In order to be successful in this role, you should have experience
with and a significant working knowledge of Electronics / Avionics
systems. The ideal candidate for this position is very "hands-on";
if you enjoy working on your car or motorcycle, if you are the
go-to guy in your family to fix things around the house, then this
opportunity could be the right fit for you. Hands-on electronics
and electromechanical experience is preferred over textbook /
theory experience for this position.
Keywords: Orion Talent, Mesa , Field Support Engineer (Level I), Engineering , Chandler, Arizona
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