Regulatory Reporting Shared Services Manager, Director
Company: MUFG
Location: Mesa
Posted on: January 7, 2021
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Job Description:
Do you want your voice heard and your actions to count? Discover
your opportunity with Mitsubishi UFJ Financial Group (MUFG), the
5th largest financial group in the world (as ranked by S&P
Global, April 2020).In the Americas, we?re 13,000 colleagues,
striving to make a difference for every client, organization, and
community we serve. We stand for our values, developing positive
relationships built on integrity and respect. It?s part of our
culture to put people first, listen to new and diverse ideas and
collaborate toward greater innovation, speed and agility. We?re a
team that accepts responsibility for the future by asking the tough
questions and owning the solutions. Join MUFG and be empowered to
make your voice heard and your actions count.Job Summary:This is a
critical role within MUFG?s Operations and Technology of the
Americas division (OTA) and working with the Head of the Reporting
Shared Service, responsible for implementing aprocess--approach to
management, focusing on customer needs, and developing new data and
reporting ingestion protocols. You will be primarily responsible
and accountable for managing customer service, providing oversight
for performance reporting across shared services functions, and
reducing risks and issues within the Regulatory Reporting Shared
Service. You should expect to work to improve processes and
identify opportunities to better leverage existing procedures used
to manage existing processes to improve service and drive down
cost.--Working in conjunction with the Reporting Shared Service
leader you will communicate its strategic objectives and oversee
the implementation of the service management function. Major
Responsibilities:Oversee Performance Reporting: Manage a small team
to drive the consolidated performance reporting across the
Reporting Shared Service supporting the tracking of overall
delivery against defined data and reporting SLAs. You will be
responsible for ensuring issues and risks are captured, effectively
tracked and mitigated, and actions resulting from Risk Control
Assessments are driven to resolution.Execution Focused: The Service
Delivery Manager will ensure the strategic objectives of the shared
service organization are executed by overseeing outcomes of shared
service improvement plans and identifying and escalating
improvement and innovation opportunities.Customer Satisfaction
Evaluation: Manage customer satisfaction. The Service Delivery
Manager will be responsible for gauging customer satisfaction both
informally and formally. Generate a customer satisfaction survey
and seek informal feedback from customers and operations to
identify areas of improvement. Develop process for new customer
integration and performance monitoringOther Key Deliveries:
develop, improve and administer cost allocation by compiling data
for accuracy and constructing cost allocation reporting. Ensure
operational and governance standards by generating operational
reports as well as generating executive and governance reporting.
Additional Information:* You are knowledgeable in Bank Regulatory,
Financial, and Non-Financial systems and data domains with
experience in interpreting regulatory guidance and working with
examiners and publications in understanding the current and future
regulatory landscape and reporting requirements.* You have the
ability to ?see the big picture? as it relates to business solution
needs, and obsess over consistency, best practices, and reducing
manual labor with automation.* You communicate well with management
at multiple levels highlighting business benefits, process
optimization and continuous improvement * You will communicate
effectively with technical and non-technical audiences and may be
required to conduct presentations to Board, Bank Steering Committee
and Governance Council forums* You have advanced team management
skills with ability to lead a diverse and remote location-based
workforce* You operate well within demanding project timelines
while being detail oriented and accurate in meeting detailed
specifications for the creation of enterprise Regulatory and Risk
reporting * You are a highly motivated individual who drives
enterprise program initiatives with minimal supervision and
leverages relationships across the organization to accomplish
tasksRequirements* 8-10 years? experience in managing data and
reporting processes for an organization with progressive experience
in building processes and continuous improvement * Bachelor?s
degree in Accounting, Finance, Mathematics or related technical
field from an accredited college/university, Advanced degree a plus
* Functional knowledge and implementation experience of cost
accounting * Familiarity with modern business solutions for service
management delivery* Ability to create, deliver and optimize
performance-based reporting* Demonstrated experience with complex
issues and risk management concepts* Demonstrated project execution
skills and experience working directly with enterprise wide
business users * Deep functional and technical knowledge of
establishing and monitoring service level agreements (SLA?s)*
Critical thinking and analysis of existing processes, program level
changes and support organization design and structure to provide
feedback and guidance on continuous improvement * Strong leadership
skills in driving engagement, adoption and change for processes *
Process minded, accountable, proactive, and agile. * Well-versed
with developing and implementing pricing models for shared services
within organizations* Experience using and applying service
management and cost accounting principles, theories, and concepts
to manage and provide solutions to more complex and
multi-dimensional problems. * Ability to manage and coordinate
day-to-day service management operations and work closely with
various stakeholders to ensure issues are addressed in timely
fashion & in accordance to user expectations. * Demonstrated track
record of managing and leading high-performance teams toward the
successful attainment of challenging goals. * Ability to balance
the long-term and short-term implications of individual decisions
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities, duties and
skills required of personnel so classified.We are proud to be an
Equal Opportunity/Affirmative Action Employer and committed to
leveraging the diverse backgrounds, perspectives and experience of
our workforce to create opportunities for our colleagues and our
business. We do not discriminate in employment decisions on the
basis of any protected category. A conviction is not an absolute
bar to employment. Factors such as the age of the offense, evidence
of rehabilitation, seriousness of violation, and job relatedness
are considered in all employment decisions. Additionally, it?s the
bank?s policy to only inquire into a candidate?s criminal history
after an offer has been made. Federal law prohibits banks from
employing individuals who have been convicted of, or received a
pretrial diversion for, certain offenses.
Keywords: MUFG, Mesa , Regulatory Reporting Shared Services Manager, Director, Executive , Mesa, Arizona
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