Manager, Customer Experience Center
Company: CarMax
Location: Mesa
Posted on: February 22, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281CarMax, the way your career should be!General Summary:At
CarMax, we attribute our success to putting people first and doing
what's right. Your leadership will drive your team to deliver an
iconic customer experience through executing our Professional
Selling Principals and working together with peers, other CarMax
locations, and center leadership. It is our associates that have
helped make us the nation's largest retailer of used cars. If you
know how to achieve results by coaching and developing other
people, we'll give you all the opportunities you need to build an
outstanding and rewarding career in our fast-growing business.What
You'll Do - Essential Responsibilities:* Help your associates guide
and progress customers through their CarMax experience by executing
key activities like vehicle selection, finance applications,
extended service plan explanations, etc.* Build a highly engaged
culture and environment using collaboration, transparency and
motivation* Provide continuous feedback and coaching to improve and
maintain an iconic customer experience and drive sales* Select,
attract, hire and on-board world-class sales professionals who are
well prepared to provide exceptional customer service* Manage to
business metrics (sales, service levels, staffing, etc.)* Manage
projects and tasks assigned to your teamAs a Customer Experience
Center Manager at CarMax, you will lead a dynamic team of 10-15
Customer Experience Consultants who are the face of CarMax for our
customers. Creating excitement and maintaining high levels of
morale through change are essential for leaders within CarMax. You
will manage projects assigned to your team, while defining and
measuring performance metrics.Qualifications and Requirements:*
High School Diploma, GED, equivalent certification or military
experience required; Bachelor's degree preferred* At least 3 years
of experience in people management required; at least 5 years
people management in a retail or contact center environment
preferred* At least 2 years of sales experience required* At least
2 years of experience in process management preferred* Bilingual in
English/Spanish is preferred* Ability to communicate clearly and
effectively* Ability to motivate, inspire, and gain buy-in from
others* Flexibility to provide cover for location opening hours,
including evenings and weekendsAbout CarMaxCarMax disrupted the
auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking around the way cars are bought and sold has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our amazing team of more than 25,000
associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and
achieve their best, at work and in their community. We are
recognized for our commitment to training and diversity and are one
of the FORTUNE 100 Best Companies to Work For--.CarMax is an equal
opportunity employer, and all qualified candidates will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Mesa , Manager, Customer Experience Center, Executive , Mesa, Arizona
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