Practice Manager - Mesa East - Apache Junction
Posted on: January 8, 2022
Join Village Medical as a Practice Manager in Mesa East - Apache
Join the frontlines of today's healthcare transformation.
Why Village Medical?
At Village Medical, we are committed to helping patients achieve
greater health by delivering the most effective, accessible and
efficient healthcare in the world through physician-led,
patient-first primary care. We're looking for a Practice Manager to
help us transform the way primary care is delivered and how
patients are served. As a national leader on the forefront of
healthcare, we've partnered with many of today's best primary care
physicians. We're equipping them with the latest digital tools.
Empowering them with proven strategies and support. Inspiring them
with better practices and consistent results.
We're creating care that's more accessible. Effective. Efficient.
With solutions that are value-based, physician-driven and
patient-centered. To accomplish this, we're looking for individuals
who share our sense of excellence, are ready to embrace change, and
never settle for the status quo. Individuals who have the
confidence to lead but the humility to never stop learning.
Could this be you?
The Practice Manager facilitates day-to-day clinical operations
within the practice, including managing patient, staff and provider
interactions and maintaining a service-based approach to issue
resolution. This leader collaborates across clinic leaders, staff,
and providers to promote the highest standards of quality of
patient care by appropriately managing patient flow and championing
excellent patient experience. Providing support and training to
staff is critical, while also encouraging their abilities to
effectively address triage calls and service recovery.
How You Can Make a Difference
Oversee all clinical support staff including Medical Assistants and
Patient Reception Specialists
Receive and understand direction on clinical processes and
competencies from clinical operations leadership and disseminate
updates and new protocols to staff
Assist with the onboarding, launch and integration of new Village
Function as key communication point within the practice and among
Act as initial point of escalation for any staff, provider, or
Ensure success on practice Key Performance Indicators (KPIs)
Lead clinical staffing assignment and alignment
Provide clear and consistent communication with employees
Ensure clinical staff meetings and huddles are performed
Develop strong relationships with staff and leverage relationships
to assist staff with understanding and interpreting organizational
and clinical changes positively
Supply management and delegation as required
Ensure appropriate orientation of new employees and facilitate
on-going training and development of clinical staff to meet
changing needs and organizational demands
Complete annual and mid-year employee evaluations for clinical
staff, as directed
In conjunction with Talent Acquisition, lead the recruitment,
selection and hiring process for clinical positions
Proactive involvement in employee mentoring, coaching, and
Accountable for understanding and executing again the Practice
Responsible for performance against practice budget
Responsible for bi-weekly completion of clinical employee
Assist the provider in delivery of patient care, works with
provider to resolve all emergent patient or clinical issues in a
Monitor the patient flow to identify gaps and partner with nursing
leadership to address appropriately
Skills For Success
High emotional intelligence, the ability to forge meaningful
relationships, and success navigating diverse stakeholder
A keen sense of personal accountability for delivering individual
and team results
Experience performing under pressure with a sense of urgency,
attention to detail, and a commitment to doing what you say you
Highly relationship oriented and ability to serve complex patient
A passion for mentoring others and fostering teamwork with a desire
to drive outcomes
A hands-on, solution-oriented leader who drives change through
building and leveraging trust
A low ego and humility; an ability to gain trust through effective
communication and doing what you say you will do
Experience To Drive Change
High School Diploma/Equivalency
3 years minimum clinical or clerical experience in primary care or
similar practice setting
1 year direct supervisory experience preferred
How You Will Thrive
In addition to competitive salaries, a 401k program with company
match, bonus and a valuable health benefits package, Village
Medical offers paid parental leave, pre-tax savings on commuter
expenses, and generous paid time off. You work in a
highly-collaborative, conscientious, forward-thinking environment
that welcomes your experience and enables you to make a significant
impact from Day 1.
Most importantly, you make a difference. You see a clear connection
between your daily work on Village Medical products and services
and the advancement of innovative solutions and improved quality of
healthcare for providers and patients.
Our unique Village Medical culture - how inclusion and diversity
make the difference:
At Village Medical, we see diversity and inclusion as a source of
strength in transforming healthcare. We believe building trust and
innovation are best achieved through diverse perspectives. To us,
acceptance and respect are rooted in an understanding that people
do not experience things in the same way, including our healthcare
system. Individuals seeking employment at Village Medical are
considered without regard to race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
Explore your future with Village Medical today!
Keywords: VillageMD, Mesa , Practice Manager - Mesa East - Apache Junction, Executive , Mesa, Arizona
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