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Catering Manager

Company: Delta Hotels Phoenix Mesa
Location: Mesa
Posted on: January 13, 2022

Job Description:


At the Delta Hotel by Marriott Phoenix-Mesa, we strive to provide Purposeful Service: a perceptive and intuitive staff that knows what guests need and when. The Catering Sales Manager reports directly to the Director of Sales & Marketing. This Manager is tasked with driving the property's business through proactive and reactive sales and marketing efforts to achieve revenue and service goals; assists DOS in developing and implementing property-wide strategies that deliver products and services designed to successfully grow the property's market share. Specifically, you would be responsible for performing the following tasks to the highest standards:

-This hybrid position will combine catering and group sales with a strong focus on local catering. This manager will also dedicate 1-2 hours per day supporting the sales and catering efforts of the Best Western Arroyo Roble hotel in Sedona, AZ.
-Approaches sales as a "hunter" through direct sales solicitation with a mix of in person, telephone calls, and emails to shift and increase market share.
-Conduct site inspections, participate in FAMs, entertain prospective and existing clients, conduct outside sales calls and attend appropriate trade shows and local client events, to actively network, raise the hotel's profile, and secure new business.
-Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing excellent customer service.
-Analyzes requirements of business opportunities. Researches and maintains knowledge of market trends, competition, and customers.
-Responds to all group and corporate RFPs in a timely manner, creates proposals and executes contracts.
-Analyzes and understands internal and external reports to identify and secure new accounts.
-Achieve or exceed quarterly production goals based on assigned markets.
-Travel may be required
What are we looking for?

--- Present a crisp and polished appearance that is reflective of Marriott brand standards

--- Deliver a positive and upbeat energy that can deliver total guest satisfaction

--- Ability to build strong relationships in the community as well as with internal key stakeholders requiring some time spent outside the hotel

--- Utilize self-discipline, critical thinking skills, and the ability to self-direct

--- Exercise superb attention to detail

--- Demonstrate organizational and administrative skills including complex math calculations and records maintenance

--- Demonstrate exceptional communication skills and the ability to work in a fast-paced environment

--- Ability to compose, proofread, spell check and edit correspondence

--- Adhere to high quality standards in all written and oral communications

--- Must be able to adapt to ever-changing technology

--- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information

--- Must be a team player with the ability to adjust to changing situations and priorities

--- Maintains ability to work both independently and with others in a professional, productive and cooperative manner

--- Strive to build and maintain good and productive relationships with all team members

--- Possess a thorough understanding of local area, including attractions and directions

--- Be honest, reliable, and timely

--- Maintain excellent timekeeping and attendance

--- Demonstrate strong computer skills and a pleasant telephone demeanor.

Bachelor's degree in Business Administration, Marketing, or Hotel and Restaurant Management; 2 years' experience in hotel sales and marketing, or equivalent experience. Experience with Marriott Full-Service systems preferred.

Keywords: Delta Hotels Phoenix Mesa, Mesa , Catering Manager, Executive , Mesa, Arizona

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