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Assistant Studio Manager

Company: Elements Massage
Location: Mesa
Posted on: January 15, 2022

Job Description:

Overview:Looking for a management position with growth opportunities in the Wellness industry? Elements Massage - South Mesa is looking for an Assistant Studio Manager to oversee sales and day to day operations in this busy massage studio.
The Assistant Studio Manager ensures that the studio is providing the absolute best in class experience for each and every client and team member. In addition to daily operational responsibilities. this position is primary responsiblility is to manage a team of Wellness Memberships Advisors (WMA's) who are responsible for driving revenue growth through selling memberships, upgrades, enhancements and gift cards. The Assistant Studio Manager must be able to show success in selling along with training and coaching the WMA team in order to meet and exceed established studio goals and objectives in all areas. They will also be responsible for maintaining staffing levels with low turnover, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio clients and team members.Responsibilities:Superstar Managers at Elements Massage - will:

  • Consistently demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with clients.
  • Provides strong leadership / management presence
  • Maintains quality service by enforcing organization standards
  • Maintains an impeccable and clean studio in accordance to our safety and sanitation standards Management Responsibilities
    • Oversight of all studio operations.
    • Sales and customer service training, and mentoring.
    • Management of the sales team including sales and customer service goal setting, mentoring.
    • In charge of ensuring our proprietary client service model is executed flawlessly.
    • In charge of people aspects of the business including meeting objectives related to employee turnover, employee experience, recruiting, hiring, and training.
    • Practice what you preach by modeling sales, customer service, and other management duties in line with the Elements Massage system standards.
    • Assists studio owners and General Manager in setting and achieving profit goals for the entire studio, including daily, weekly, and monthly targets.
    • Consistently creates a friendly environment for clients and team members by greeting, assisting, and quickly responding to questions and needs.Qualifications:Assistant Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following:
      • Experience in management including but not limited to experience as a sales lead, assistant operations manager or sales coordinator.
      • Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
      • Implement structure, policies, and procedures.
      • Customer Service oriented, effective in handling client concerns and complaints
      • Ability to identify and problem solve, set expectation, goals, and delegate
      • Strong verbal and written communications skills
      • Possess strong interpersonal skills to communicate with confidence
      • Must be an excellent organizer and problem solver with strong project management skills
      • Must be able to work flexible days and hours; including nights, weekends, and holidays
      • Competent trainer and motivator
      • MindBody Software experience a plus
        Benefits: Elements Massage - Assistant Manager Benefits: - Competitive pay, commissions and an additional monthly bonus potential of up to $600 - Medical, vision and dental insurance - Free massage therapy services

Keywords: Elements Massage, Mesa , Assistant Studio Manager, Executive , Mesa, Arizona

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