MD Manager
Company: National General Insurance Company
Location: Mesa
Posted on: June 25, 2022
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Job Description:
Job Summary:
The Associate Manager develops strategies to achieve employee
performance levels and the expert execution of claim processes. The
individual monitors staffing levels and workloads, provides
coaching and mentoring, and participates in performance
reviews.
Key Responsibilities:
+ Reviews employee work quality and interactions with customers
through conducting ride-alongs or sit-alongs and file reviews
+ Defines, analyzes, and tracks department, section, and/or unit
measures
+ Analyzes unit reports and supports the achievement of business
unit objectives
+ Oversees the resolution of highly complex customer conflicts or
issues
+ Oversees the negotiation of highly complex claim settlements
+ Oversees response to highly complex arbitrations contentions
+ Manages and oversees performance of vendors
+ Frequently participates in special projects as a subject matter
expert
Supervisory Responsibilities:
This job does have supervisory duties
Preferred Qualifications:
Education and Experience
+ Bachelor's Degree or equivalent
+ 5 or more years of related experience
Certificates, Licenses, Registrations
+ None
Functional Skills
+ Applies highly advanced knowledge of insurance policy, coverage,
and regulation
+ Applies highly advanced knowledge of claim processes, policies,
procedures, claim systems, coverage, liability, damage estimating,
and/or settlement, and adherence to applicable legal compliance
standards
+ Applies highly advanced knowledge of analytical procedures to
reconcile, manipulate, and recognize patterns of data
+ Applies highly advanced knowledge of problem-solving and
preparation of complex reports for analysis
+ Applies highly advanced negotiation and/or arbitration skills
+ Applies highly advanced conflict management and problem
resolution skills in managing internal and external customer
relationships
National General Holdings Corp. is an Equal Opportunity (EO)
employer - Veterans/Disabled and other protected categories. All
qualified applicants will receive consideration for employment
regardless of any characteristic protected by law. Candidates must
possess authorization to work in the United States, as it is not
our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing
your online application, please contact NGIC main office by phone
at (336) 435-2000.
Keywords: National General Insurance Company, Mesa , MD Manager, Executive , Mesa, Arizona
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