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Director of Production Operations

Company: ER2
Location: Mesa
Posted on: November 24, 2022

Job Description:

Why We Exist:

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.

What We Actually Do:

Revive IT: Whether you're a business, school or consumer, finding the right technology solution can be frustrating and expensive. We make it simple to get the best tools in your hands at a fraction of the cost, freeing up more funds for other important projects.

ER2: When large organizations refresh their technology, it can be complicated, costly and high risk. We simplify the entire process and make it affordable and secure, giving companies the ability to manage their technology efficiently and confidently.

Our Vision:

To Empower Uniqueness! Via our: Team Members, Clients, Environment, and Community.

How We Behave:

We are _constantly_:

Improving Acting in Humility Living a Life of Servanthood Relentlessly Pursuing Excellence

_But what does this really mean?_

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being part of the ER2 Family means you

Respect your peers and place of work
Strive to always set the next person up for success
Seek out feedback in hopes to become better
Give of yourself while expecting nothing in return

If you can commit to those values we cannot wait to hear from you!

Please be sure to check out our careers page at which explains our full hiring process so that you know what to expect!

Please be sure to add to your email contact list so you don't miss any communication from us! (or else it could sit in your spam!)


Healthcare coverage for full-time employees- a comprehensive benefits package that includes medical, telehealth, dental, vision and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program.
401(k) with company match
Competitive wages
Welcoming, caring, and dedicated team members
Fun culture with family-like vibes
Paid Time Off
Company Branded Attire Allowance
Professional & Personal Growth and Development Opportunities
Real Life Skills Training
A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!


We are looking for a Director of Operations to lead our talented team nationwide. This position's primary location will be our Mesa, AZ headquarters, but must be willing to travel to our other locations as needed. This position will be leading roughly 70-80 team members in various departments and focused on growing people and driving efficient, lean production.

A successful Director of Operations will build capabilities within each of the operations teams to execute the organization's strategy and achieve results. The leader we seek for this role will inspire others to create possibilities that otherwise wouldn't exist. They are a leading example of self-development to those around them and have a certain affinity for continuous improvement. You can also find the Director of Operations present on the floor encouraging and energizing their team.

This is a Full-Time, Exempt position Monday - Friday. Our business operates from 7 AM - 5 PM. Please expect your typical day to be at least 7:30 AM - 5:30 PM with additional hours as business needs require.


Degree in Business, Operations, Supply Chain, Management, Engineering, or a related field
Lean Six Sigma Certification is preferred
5+ years of relevant experience in supply chain, operations, or manufacturing
3+ years leadership and management experience required
Ability to analyze data, review the operations information, and make suggested changes to improve operational performance
Able to balance attention to detail with swift execution
Strong written/verbal communication and organizational skills

We're not looking for someone who's half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute for the long haul.


Team Leadership

Encourage and serve the people you lead (unique to their specific needs)
Support department Managers in their daily efforts to ensure they have the proper direction for managing day-to-day operations
Champion all Quality, Environmental, Health and Safety (QEH&S) initiatives and ensure compliance in all facets of the operations

Results Leadership

Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to constantly improve
Develop and oversee upward reporting to ensure leadership is connected to the field
Ensure department Managers are actively holding team members accountable to performance goals
Communicate expectations clearly and often, follow-up regularly with feedback specific to each individual's performance and results

Strategic Leadership

Have a clear understanding of our organization's entire supply chain and the IT assets we work with to create forward-thinking operational plans
Create and communicate a clear vision for the operational teams so they understand how every team's work impacts other areas of the organization
Collaborate in the refinement, implementation, and monitoring of all operational Current Best Processes (CBPs)
Evaluate operational activities, projected volumes, sales goals, and incoming IT assets to determine personnel and equipment needs based on evaluation

Talent Development (Personal and Team)

Participate in growth and development initiatives, both personal and company-wide
Humbly solicit and receive feedback from direct team members, leadership, and peers
Consistently encourage and support team members in their own personal and professional development objectives and goals
Encourage and support Personal Development Plans to grow leaders within the organization
Acquire top talent through direct involvement in the interview, hiring, and on-boarding process

Culture Carrier

Actively participate in community impact opportunities



You are motivated by seeing your team succeed. The fact that your leadership significantly impacts the performance and morale of your team is a responsibility you don't take lightly. You lead by example and hold yourself accountable to living out the company's mission, vision and values. Constant growth and development are very important to you both personally and professionally. You work with a sense of urgency to ensure that operational plans are executed, performance goals are achieved and teams are kept informed and coordinated across functions.

Critical Thinking

Colleagues have referred to you as an Excel and/or Google sheets "wiz" because you are energized by and great at using data to determine whether the team is winning or losing. You are adept at using data to clearly articulate performance to operations teams and company leadership and you have a deep understanding of how people, process and technology decisions impact business financials. To create the most effective work processes, you keep in mind the "big picture" of the organization's strategy and how the operations team's work impacts upstream and downstream customers.


Since you will be managing multiple operational departments that work closely with other organizational units in other locations, it is vital to have strong communication skills via all communication channels, both internally to team members and externally to vendors and clients, and you must be comfortable communicating and presenting to groups of all sizes.

People Skills / Culture Carrier

Your ER2 team is your family away from home so you must quickly establish yourself as an engaging, inclusive leader and colleague with ownership of the team's ability to maximize its productivity, growth and development. You're the type of person that everyone enjoys working and collaborating with, day-in and day-out. You have a strong ability to build personal relationships and trust with team members to help them achieve their personal goals and growth trajectory.


The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
Ability to work and look at a computer screen for extended hours per day.
Ability to sit and/or stand for consecutive hours.


Legally authorized to work in the United States
The ability to pass a drug test/background screen
The ability to speak/read English fluently

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Be Responsible and make a difference.
All employment is decided on the basis of qualifications, merit, and business need.
If you need assistance or an accommodation due to a disability, you may contact us at

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Keywords: ER2, Mesa , Director of Production Operations, Executive , Mesa, Arizona

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