Director of Sales

Company: MBK Senior Living
Location: Mesa
Posted on: March 18, 2023

Job Description:

At MBK Senior Living, we're committed to putting people first - our residentsandteam members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy: -Impacting lives and building lasting relationships -Executing exceptional signature programs in dining, fitness, wellness, and care -A supportive community team that encourages personal and professional growth and celebrates your success -A fun-filled, energetic environment that's centered in hospitality and high-quality service -Competitive salaries -Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs -Education loan assistance & scholarships -Financial and legal services -Team Member discounts -Health and Wellness resourcesFull-time benefits include: -Rich benefits package including Medical, Dental, Vision and 401k matching up to 4% -Childcare and eldercare assistance -Flexible spending accounts If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today!Are you a sales dynamo? Do you love creating relationships? Do you love listening and developing connections based on what you discover about people? Do you have a heart for older adults? Do you want to make a difference in the lives of others every single day?If so, we might be looking for YOU! We are currently seeking a Director of Sales at our community, Sky Vista. The schedule is Tuesday through Saturday. The Director of Sales embodies Yoi Shigoto, "the good work," by driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates. The Director of Sales position is incredibly important for setting the stage of MBK Senior Living as the senior living provider of choice from the very first initial contact. The characteristics that a successful Director of Sales at MBK Senior Living possesses are empathy, curiosity, drive, commitment, passion, and ability to create lasting relationships, with both prospects and professionals. At MBK Senior Living, we are deeply rooted in our traditions for caring, embracing the Japanese culture of respect and honor for those who paved the way for us. It is truly our privilege and calling to care for, serve and honor our MBK residents and their families. With Yoi Shigoto as the driving force at MBK Senior Living, our team members and residents bring to life MBK's culture of care to have an impact on one another, families and more. Imagine dropping a stone in a lake. More than a single splash, one action ripples out all the way to the outermost edges. Similarly, each act of Yoi Shigoto or "good work" ripples out and extends beyond oneself, to impact residents, team members, as well as our local community, and ultimately to the entire world. As a Director of Sales, you are a key component to the "good work" happening every day at MBK Senior Living.Job Responsibilities:

• Responsible for driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates.
• Completes thorough and detailed database management within the CRM in real-time, and personalizes all follow-up communications with prospects and professionals, as well as meets or exceeds company expectations for daily and weekly sales activities, documented in the database.
• Deeply supports a commitment to "yoi shigoto," or "the good work," understanding that it's more than a mantra or a service program, it is part of MBK's overall commitment to building trust, setting high standards, developing the full potential in ourselves and others, contributing to society and doing the right thing - always!
• Assists with training the community team in maintaining positive first impressions, handling inquiry calls, and completing effective tours with prospects and professionals.
• Upholds exceptional customer service and hospitality when communicating with residents, team members, and visitors.
• Utilizes empathy, concern and professionalism while interacting with all prospects and their families.
• Collaborates and leads with a spirit of teamwork and presents a consistent professional and positive image.
• Works closely with the Executive Director to ensure that all community team members understand that sales is everyone's responsibility. Helps conduct training where necessary and needed to deploy and maintain this philosophy.
• Conducts daily community walk-through to ensure the community, including model apartment(s), is ready for visitors, especially prospects and professionals.
• Identifies, establishes and maintains positive relationships with professional referral sources and key community and strategic partners to ensure on-going referrals and continued opportunities to promote the community and attract residents.
• Creates, updates and manage quarterly Marketing Plan in collaboration with the Executive Director - to generate new leads, advance current leads, build relationships with referral sources and close sales.
• Attends, coordinates, and sponsors community networking functions (both within and outside the community) to continually promote the positive and professional image of our community, while accurately representing our services and culture of "yoi-shigoto."
• Develops an understanding of annual operating budgets, revenue generation and value pricing.
• Maintains current knowledge of the local market trends and competitors to assist in developing and executing effective sales and marketing plans.
• Determines additional opportunities for increased revenue, i.e. increased Community Fees in specific apartments and neighborhoods, increased rates for services and/or increased apartment rents based on competitor information.
• Develops sales strategies to sell open apartments, i.e., pricing promotions, marketing opportunities and referral sources to target appropriate leads.
• Communicates effectively and often with Executive Director, Regional Director of Sales, Regional Director of Operations, and Vice President of Sales & Marketing.
• Confirms that all promotional materials and communication (written & verbal) developed in accordance with the MBK principles, core values and with a professional image.Minimum Job Requirements:
  • College degree or relevant experience required
  • Sales and Marketing experience is preferred, with a successful track record
  • Background clearances (as required by government regulations) are mandatory
  • Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
  • Must hold a valid state issued driver's license and valid insurance
  • Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.)
  • Excellent written and verbal communication skills are requiredo including the ability to speak, write and read English o must also be comfortable with speaking in public settings and presenting to small groupsPreferred Job Requirements:
    • Successful track record in sales/marketing experience
    • Ability to work weekends, evenings and flexible hours, available for our customers at peak service times and days.Physical Demands
      • Must be mobile and able to move intermittently throughout the work day, and throughout the community
      • Sitting for prolonged periods of time, walking, with occasional squatting and reaching overhead.
      • Ability to lift/carry up to 40 pounds
      • Able to operate a motor vehicle and drive themselves and another community Team Member to a community or outside event
      • Able to assist in the moving of residents when necessary or in emergency situationsInspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve. MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We're proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017.Mandated Vaccine Information: Due to the nature of the company's circumstances and business, MBK is mandating the Covid Vaccine for all employees unless team members have a religious or medical accommodationHIPAA Disclosure:All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.

Keywords: MBK Senior Living, Mesa , Director of Sales, Executive , Mesa, Arizona