Manager IV, Customer Engineer (M4)
Company: APPLIED MATERIALS
Location: Mesa
Posted on: May 26, 2023
Job Description:
Key ResponsibilitiesForecasts financial, manpower, and
operational requirements for key businesses (start up, warranty,
service agreements, paid service). Identifies and pursues service
agreement business in conjunction with marketing and sales.Manages
start ups in terms of time and cost requirements. Manages local
inventories and RMA procedure. Maintains DSO according to goal.
Manages systems start up and warranty cost under reserve.Ensures
customer satisfaction with Company service and system
performance.Interviews, hires, and trains customer engineers as
necessary to support regional business.Ensures employee
satisfaction through:
- Communication of business progress and all related action.
- Setting goals and controlling achievements.
- Establishing training and career development plans.Ensures the
appropriate safety practices among customer engineers. Develop CE
skills. Spots and develops managerial/other specialist talent.
Ensures employee satisfaction through:Escalates system downs
according to valid escalation procedure, to ensure earliest
possible return to service. Reports in a timely and accurate manner
as required.Achieves guaranteed up time and other parameters as
sold to customers.Promotes quality improvement processes to:
- Reduce cycle time
- Drive continuous improvement of technical performance
- Empower the work forceFunctional Knowledge
- Demonstrates in-depth understanding of concepts, theories and
principles in own job family and basic knowledge of other related
job familiesBusiness Expertise
- Applies understanding of the industry and how own area
contributes to the achievement of objectivesLeadership
- Manages a generally homogeneous team; adapts plans and
priorities to meet service and/or operational challengesProblem
Solving
- Identifies and resolves technical, operational and
organizational problems Impact
- Impacts the level of service and the team's ability to meet
quality, volume, and timeliness objectives
- Guided by policies and resource requirements within business
unit, department or sub-functionInterpersonal Skills
- Guides, influences and persuades others internally in related
areas or externallyPosition requires understanding of Applied
Materials global Standards of Business Conduct and compliance with
these standards at all times. This includes demonstrating the
highest level of ethical conduct reflecting Applied Materials' core
values. Qualifications Education: Bachelor's Degree Skills
Certifications: Languages: Years of Experience: 7 - 10 Years Work
Experience: Additional Information Travel: Yes, 10% of the Time
Relocation Eligible: YesU.S. Salary Range:$112,000.00 -
$154,000.00The salary offered to a selected candidate will be based
on a number of factors including location and level and will vary
depending on confirmed job-related knowledge, skills, and
experience. In addition to a comprehensive benefits package,
candidates may be eligible for other forms of compensation such as
participation in a bonus and a stock award program, as
applicable.Applied Materials is an Equal Opportunity Employer
committed to diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to race,
color, national origin, citizenship, ancestry, religion, creed,
sex, sexual orientation, gender identity, age, disability, veteran
or military status, or any other basis prohibited by law.
Keywords: APPLIED MATERIALS, Mesa , Manager IV, Customer Engineer (M4), Executive , Mesa, Arizona
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