CUSTOMER SERVICE MANAGER - COOPER STORE (CHANDLER BLVD. & COOPER RD.)
Company: Cooper Store (Chandler Blvd. & Cooper Rd.)
Location: Mesa
Posted on: October 29, 2024
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Job Description:
1850 E. Chandler Blvd. Chandler Arizona, 85225, +1 (928)
5565125Starting Pay: $17/HourPosition Description: Responsible for
the oversight, leadership and achievement for the sales floor and
obtaining set sales goals for Goodwill of Central and Northern
Arizona (GCNA) and its affiliated entities. Directs all aspects
relating to the daily operations of the sales floor, leading the
team and driving the business. Key responsibilities include
building, leading, and retaining motivated, high performing teams
through effective leadership of Retail Sales Associates.Essential
Duties and Responsibilities:Executes retail operations plan to
achieve daily, monthly, quarterly, and yearly goals for profit,
revenue, and production for a Retail Store location.Makes decisions
on matters relating to the day-to-day retail operation within
his/her defined work area.Conducts new goods inventory and ensures
proper reporting.Reconciles and balances all daily
paperwork.Ensures Team Members deliver excellent customer service
to donors and customers.Works to de-escalate customer situations
while finding an appropriate solution; involves upper management,
as needed.Maintains the day-to-day operations of the store
including managing and meeting Team Member and customer
needs.Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.Transfers to different stores at any
given time due to business needs.Oversees and maintains the
day-to-day operations of the sales floor including daily
maintenance, custodial duties, and floor standards.Provides regular
mentoring and training to develop skills of Retail Sales
Associates; ensures that Team Members are operating per company
standards and procedures.Ensures that the store complies with all
policies and procedures relating to Security, Health, and Safety,
coordinating with various Goodwill divisions, as needed; influences
any changes necessary to meet statutory requirements, ensuring
minimum risk to Team Members and the business.May perform tasks
such as dropping off the bank deposit, helping at other stores, and
attending personal training and development classes, as
needed.Processes complex sales transactions, including customer
returns.Collaborates with store leadership to establish clear
company vision and ensure Team Member engagement.Responsible for
performance management (coaching, discipline, performance
improvement plans, and annual reviews), staffing, compensation, and
development of Team Members.Provides regular mentoring, training,
and coaching to develop skills of Team Members.Plays critical role
in driving company culture change efforts and change management
processes.Models Goodwill Core Values - Trust, Collaboration,
Engagement, Ownership, and Innovation.Performs other related
duties, as assigned.Minimum Qualifications (Education, Experience,
Skills):High School Diploma, GED, or equivalent work
experienceOne-year work experience in Retail Management,
preferredOne-year customer service experience requiredProficient in
Microsoft Office SuiteAbility to pass a background check and drug
screen, where applicable for positionAbility to speak and read
English proficientlyYou will be eligible for a comprehensive Total
Rewards package, 1st of the month following 60 days of employment
that includes the following:5 Medical PlansEmployer Funded Health
Reimbursement Account (HRA)3 Dental PlansVision Plan401K (Immediate
participation upon hire)Employer Paid Life InsuranceEmployee
Assistance Program (EAP)Paid Time Off; Sick and VacationPaid
HolidaysThese are just a few highlights of our key benefit
offerings!Become a valuable part of our team and work for a company
which has been named a Best Place to work by the Phoenix Business
Journal 4 out of the last 5 years. Work for a company which has
seen double digit growth year after year for nearly a decade. Work
for a company which values diversity and is centered on success.
Goodwill of Central & Northern Arizona - We Put People to
Work!Goodwill of Central and Northern Arizona endeavors to make our
website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org.We consider applicants for all
positions without regard to race, color, religion, sex, sexual
orientation, national origin, age, marital or veteran status, the
presence of a non-job related medical condition or disability, or
any other legally protected status. We will make reasonable
accommodation and modification, including adaptive devices, to
assist any person with a disability to apply for and, if hired, to
perform the duties the position they seek. Assistance could include
help in completing on-line application as well as providing
alternative communication, e.g., Braille and Large Print.PHISHING
SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill
Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several
companies recently made aware of a phishing scam involving con
artists posing as hiring managers recruiting via email, text and
social media. The imposters are creating misleading email accounts,
conducting remote "interviews," and making artificial job offers in
order to collect personal and financial information from
unsuspecting individuals. Please note that GCNA/GIMV only use
company email addresses, which contain "@goodwillaz.org" or
@gimv.org", to communicate with candidates via email. The company
also uses secure tools on our website to receive data from
applicants and would never ask them to submit their personal
banking information to apply for an open job. If you are contacted
by someone about an open job at GCNA/GIMV, please verify the domain
of the sender's email address and that they are asking you to apply
on this website. If you believe you have been a victim of a
phishing scam, please visit the Department of Homeland Security's
Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign)
to learn how to report it.
Keywords: Cooper Store (Chandler Blvd. & Cooper Rd.), Mesa , CUSTOMER SERVICE MANAGER - COOPER STORE (CHANDLER BLVD. & COOPER RD.), Executive , Mesa, Arizona
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