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Customer Service Advisor

Company: DriveTime
Location: Mesa
Posted on: March 26, 2020

Job Description:

- Category Bridgecrest Loan Servicing Business Unit Operations Address 7300 E Hampton Ave City Mesa State/Province AZ Postal Code 85209 Country US Overview What Drives You? - Succeeding and making major contributions? - The opportunity and support to maximize your potential? - Working with an organization that makes you proud? - Collaborating and thriving as part of a team? We Share Your Drive Bridgecrest is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customerand of each professional. If you have a real passion for continual learning and growth,are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you. To apply submit your resume to Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us. We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction. As the Customer Service Specialist, you will responsible for directly handling multiple potential customer touch points throughout the customer's loan. These touch points can range from general customer inquiries, payment processing, and overall customer resolutions. You will be responsible for customer relationship management, eliminating roadblocks, resolving complex customer issues, conflict resolution and making sound business decisions. The qualifying candidate must love helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills. Potential responsibilities include: - Addressing all customer-facing service situations from all areas of Bridgecrest. - Dealing with customer calls requiring help, information, sales promotion and dispute resolution. - Performing tasks independently with minimal instruction and supervision. - Answering internal and external emails and calls providing status updates and information regarding escalated issues. - Effectively managing customer conflict while under pressure. - Answering non-routine questions that require deviation from standardized procedures. - Demonstrating patience, empathy and respect during potentially escalating customer interactions. - Interacting and communicating with management across all lines of the business regarding customer concerns. - Assuring the highest level of customer satisfaction. Enjoy the Rewards and Benefits Money: Competitive pay and uncapped monthly bonus potential Top Perks: Great training, tuition reimbursement and a culture of opportunity and promotion from within Schedule: Enjoy a 5-day work week with the occasional Saturday. Sundays we're always off. Major holidays off too! We work hard and play hard, so you can expect to have work life balance with DriveTime. Benefits: Excellent Medical, Dental & Vision Plans, 401K Plan with company contribution - - Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues. - Ability to handle multiple tasks and prioritize effectively. - Minimum of two years' work experience, including a background in customer service/customer care and dispute resolution. - Technological proficiency with a high level of attention to detail. - Possess the energy and drive to accomplish goals, meet deadlines, and find solutions. - Hiring is contingent on passing a complete background check and drug screen. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. Need help finding the right job? We can recommend jobs specifically for you!Click here to get started. Skills/Requirements Job Reference #: 2020-29165 Job Status: Full Time Date Posted: 3/12/2020 Pay Rate: Recruiter and Available Location Information Mesa Operations Center: 7300 E Hampton Ave, Mesa, AZ 85209

Keywords: DriveTime, Mesa , Customer Service Advisor, Hospitality & Tourism , Mesa, Arizona

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