MesaRecruiter Since 2001
the smart solution for Mesa jobs

Area Field Manager

Company: Sears Holdings Corporation
Location: Mesa
Posted on: May 15, 2020

Job Description:

The In-Home Area Field Manager is responsible for supporting the Area Field Director leadership and efficient management of the InHome technical workforce to achieve business results and goals. The Area Field Manager is responsible for the leadership and the InHome Technical workforce to achieve business results and goals JOB DUTIES/RESPONSIBILITIES: Provides Leadership support to the Area Field Director / District General Managers and Technical Managers within the responsible market. Provides insight to how to drive improvement in overall performance as well as sustain. Acts as "boots on the ground" manager, going to Tech Managers and assisting in hands-on, day to day scenarios to model best practices and coach for improvement Provides data / analysis and recommendations to the Area Field Director and District General Managers to improve overall Key Performance indicators including 5 Star Feedback, Tech Cost Per Call, First Time Completes, TPR and overall profitability within the territory to achieve planned EBITDA & Field Controllable Profit Functions as an expert to support the Area Field Director / District General Managers in identifying Technician & Technical Manager behaviors as well as the tools and resources used to educate the technical workforce on the metrics that drive revenue and productivity and ensures managers are working cohesively on a daily basis to balance capacity/state of service issues to maximize overall performance and customer satisfaction. Recognizes the need for new or improved tools, and partners with other teams to ensure the tools constantly support the processes and goals. Recognizes and acts upon every opportunity to support Area Field Director / District General Managers and Technical Managers and help them drive their teams to improved revenue through the embedment of the Value Added Services Program (VASP) as well as overall Revenue per call through proper call close and rejected claim avoidance Provides support to the Area Field Director / GM in monitor parts usage and needs to help improve parts availability and usage, and helps to create opportunities to help managers support their techs to get the part same day/in markets. Uses the dashboard to suggest coaching opportunities and share individual and team improvements Participates and assists on the delivery and content for District General Managers and Technical Managers during Tech Town Halls Monitors, analyzes and ensures adherence and compliance to all technical processes and procedures as well as appropriate coaching tools including Performance Plans for Improvement / Quarterly Performance Reviews and Curbside Coaching Maintains a high level of customer service for internal and external customers to act as a role model to all associates in putting the customer first Provides field support including but not limited to, making employment decisions regarding hiring, promoting, demoting, terminating, and workforce planning REQUIRED SKILLS: Management experience and/or assignments that demonstrate leadership ability (preferably in a virtual environment) Ability to handle stressful situations and work in a fast-paced environment Financial literacy skills to read, analyze and utilize reports with the ability to both understand and impact what drives performance indicators Ability to use computer systems to input, access, modify or output information to execute programs or analyses Ability to prioritize and organize, lead and influence behavior, adapt and be an advocate for change Strong training and coaching skills Ability to convey a positive image of the company in all actions and behaviors and foster teamwork with the Technical Managers, Routing Office and other Transformco units and businesses. Ability to drive a vehicle with an automatic transmission PREFERRED SKILLS: Strong Analytics, Strong Oral & Written skills, Business Management, P&L experience JOB REQUIREMENTS: Bachelors Degree 5-10 years of related experience Valid Driver License for the State of employment Up to 50% travel 18 years of age or older

Keywords: Sears Holdings Corporation, Mesa , Area Field Manager, Hospitality & Tourism , Mesa, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Sr Customer Executive - Retail West
Description: POSITION TITLE br br Sr. Customer Executive br br LOCATION br br Virtual West Region br br OVERVIEW br br JDA Software is seeking a Customer Executive to join our Retail Sales team. (more...)
Company: Blue Yonder
Location: Scottsdale
Posted on: 06/3/2020

Restaurant Associate Line Cook
Description: Restaurant Associate Line Cook br br br br A fresh approach to work. br br Line Cook br When you join Panera LLC as a Restaurant Associate Line Cook, you join in our belief that food should (more...)
Company: Panera Bread
Location: Mesa
Posted on: 06/4/2020

Hiring Now - Customer Service Representatives
Description: Customer Service Representative - Call CenterIf you have call center and or sales experience, we would love to meet with you.We offer a guaranteed base pay plus a generous commission structure We
Company: VXI Global Solutions
Location: Tucson
Posted on: 06/4/2020


Bilingual Customer Service
Description: Job Description: Handling an average of 100 or more inbound and outbound calls per day. Record all customer call dispositions and call notes using servicing and collection systems per department
Company: Aerotek
Location: Tucson
Posted on: 06/3/2020

Retail Project Merchandiser Part Time
Description: Retail Project Merchandising Part Time The foundation of retail is built with strong displays for consumers to easily spot the brand names and quality products they love. Help increase sales of premium (more...)
Company: Advantage Solutions
Location: Glendale
Posted on: 06/3/2020

Retail Underwriter
Description: Ensures that the assets reviewed meet all applicable investor guidelines, through a complete knowledge of requirements and regulations. Held accountable for quality and accuracy of decisions.Ask us about (more...)
Company: PennyMac
Location: Phoenix
Posted on: 06/4/2020

Work At Home Customer Service Representative
Description: Andvaris Virtual Solutions Inc is the leading call center within the Arise Network. We're looking for dedicated team players and experienced Customer Service Professionals to
Company: Andvaris Virtual Solutions
Location: Phoenix
Posted on: 06/4/2020

Assistant Store Manager
Description: DescriptionDICK'S Sporting Goods is seeking an Assistant Store Manager to lead store operations. As an Assistant Store Manager, you will be responsible for achieving company objectives in profit and loss (more...)
Company: Dick's Sporting Goods
Location: Glendale
Posted on: 06/3/2020

Line Cook - Postino (Highland)
Description: Line Cook - Postino Highland US-AZ-ScottsdaleJob ID: 2018-1325Type: Regular Part-Time of Openings: 100Category: Hourly Team MembersPostino Highland Scottsdale Overview Highly passionate people who (more...)
Company: Upward Projects
Location: Scottsdale
Posted on: 06/3/2020

Retail Sales Associate (Deco)
Description: br br Its great being part of a culture where entrepreneurship and team spirit are not just buzzwords. If you love working with a great group of people and desire the opportunity to grow, this is (more...)
Company: Floor and Decor
Location: Mesa
Posted on: 06/4/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Mesa RSS job feeds