Customer Service Representative- Work at Home
Company: Gc Services Limited Partnership
Location: Mesa
Posted on: January 6, 2021
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Job Description:
OverviewProvides quality service and information regarding
various available products to inbound callers.Responsibilities*
Answer incoming/outgoing telephone calls for GC Clients* Provide
accurate information about client products and services to the
caller and educate callers on how to use client products and
services* Handle customer calls, despite the degree of difficulty,
in a courteous and business-like fashion.* Data entry on tracking
systems for recording call notes, questions, and suggestions*
Provide excellent quality customer service and other duties as
assigned* Must have basic troubleshooting skills for internet
/phone outages* Must attend regularly scheduled video conferences
for team meetings and one on one coaching* Adhere to Company
attendance, punctuality, and meal and rest break requirements*
Maintain concentration and focus in order to meet performance
goals* React positively to an ongoing, changing environment*
Demonstrate the ability to handle pressure when attempting to meet
deadlines and performance goals* Maintain good working relationship
with assigned supervisors and coworkers* Work safely without
presenting a threat to self or others* Perform additional duties as
required by managementQualifications* Good knowledge of business
English, spelling, and punctuation. Must be able to communicate
clearly and effectively, both orally and in writing.* Excellent
customer service experience.* Ability to define problems collects
data, establish facts, and draw valid conclusions in a fast-paced
environment, based on limited information.* Must be able to
maintain a high level of confidentiality in dealing with customer
information.* Must be able to provide quality customer service and
able to work with difficult or abusive customers, on occasion,
while still maintaining a strict level of professionalism.* Ability
to establish and maintain effective working relationships with
supervising personnel and co-workers.* Ability to remain alert and
ready to accept calls, even during periods of low call-volume.*
Ability to project and convey a positive, concerned, and
professional image to customers.* Ability to be adaptable and
quickly adjust to change.* Must be able to conduct data search
efficiently and effectively while working within specific time
constraints.* Ability to maintain a well-organized work area* Must
be able to maintain specific level of punctuality and be flexible
to work at any time within center hours* Write in a clear and
concise manner* Manage time effectively* Solve problems or issues
that may come up* Concentrate and focus for extended periods of
time* Cope with high-stress and changing environment* Remain alert
at all times* Adhere to policies and procedures* Adhere to work
schedule and punctuality requirements* Must have an Internet speed
of at least 10 mbps download and 5 mbps uploads* Must provide a
copy of the speed test of your internet from www.speedtest.net*
Must have a workspace which is free from outside noise and
distractions* Must reside in the El Paso, TX area.* Must agree to
reside at your current address for at least 6 monthsAll job offers
are contingent upon completion of drug and background checks.GC
Services is an equal opportunity employer: M/F/Disabled/Vet
Keywords: Gc Services Limited Partnership, Mesa , Customer Service Representative- Work at Home, Hospitality & Tourism , Mesa, Arizona
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