Customer Service Operations Specialist
Company: SBA Global Logistics
Location: Mesa
Posted on: July 31, 2022
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Job Description:
Job Description We are seeking a Customer Service Operations
Specialist to join our team You will be responsible for helping
customers by providing service and shipping and tracking
information and resolving technical issues. Responsibilities:
Handle customer inquiries and complaints Provide information about
the shipments and services Troubleshoot and resolve product issues
and concerns Document and update customer records based on
interactions Develop and maintain a knowledge base of the evolving
services --- Qualifications: Previous experience in customer
service, sales, or other related fields Ability to build rapport
with clients Ability to prioritize and multitask Positive and
professional demeanor computer skills preferably with SAP system,
entering shipments, emailing customers with daily tracking details
choosing carriers to use for shipments via all modes of
transportation air, truck, ocean, rail experience in logistics,
freight forwarding or freight management or freight brokerage a
plus Excellent written and verbal communication skills
Keywords: SBA Global Logistics, Mesa , Customer Service Operations Specialist, Hospitality & Tourism , Mesa, Arizona
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