Customer Service Operations Specialist

Company: SBA Global Logistics
Location: Mesa
Posted on: July 31, 2022

Job Description:

Job Description We are seeking a Customer Service Operations Specialist to join our team You will be responsible for helping customers by providing service and shipping and tracking information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the shipments and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving services --- Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor computer skills preferably with SAP system, entering shipments, emailing customers with daily tracking details choosing carriers to use for shipments via all modes of transportation air, truck, ocean, rail experience in logistics, freight forwarding or freight management or freight brokerage a plus Excellent written and verbal communication skills

Keywords: SBA Global Logistics, Mesa , Customer Service Operations Specialist, Hospitality & Tourism , Mesa, Arizona