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Customer Service Representative

Company: Collabera
Location: Mesa
Posted on: August 1, 2022

Job Description:

Job Description Remote - only for candidates local to Greater Phoenix Area Location: Remote but candidates must be in Greater Phoenix Area Start Date: 8/15 Job Description The Customer Care Associate is responsible for timely and accurately answering inbound customer service inquiries via phone and email. The ideal candidate would possess excellent customer service skills as well as analytical thinking to help advance the service center model into a true help desk. This position will be under the direct supervision of the Director of Customer Care. Responsibilities: Answer inbound phone inquiries from customers provide quality and accurate responses manage and resolve customer complaint Respond to incoming emails using standard scripts and methodologies Research required information using multiple systems and resources Analytical and critical thinking for incoming inquiries to help develop future scripts, processes, and structures to streamline and grow customer service process and model Route calls, emails, and tickets to appropriate back office individuals and groups as needed Accurately complete and document information in system and ticket to ensure inquiry is captured correctly Identify and escalate priority issues Proactively identify root causes of issues and make recommendations for process improvements in a future state call center,calling,inbound call

Keywords: Collabera, Mesa , Customer Service Representative, Hospitality & Tourism , Mesa, Arizona

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