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Customer Service Specialist

Company: PrideStaff
Location: Mesa
Posted on: August 7, 2022

Job Description:

Customer Service - Call Center - Inbound Bilingual (Spanish) is preferred DUTIES AND RESPONSIBILITIES Responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence. Intake representative will gather information from either the patient and then input information into the system for the scheduling assistant to make appointments for necessary treatment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Provide quality telephonic and email customer service including inbound and outbound messages.
  • Receive and respond to daily emails and correspondence.
  • Requires regular and consistent attendance.
  • Additional duties as assigned. KNOWLEDGE & PREREQUISITE SKILLS:
    • Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
    • Excellent written and verbal communication skills.
    • Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel. EDUCATION/EXPERIENCE:
      • High school diploma or equivalent
      • Customer service experience
      • Strong and consistent work history Job Requirements: JOB QUALIFICATIONS
        • Good communication skills
        • Bilingual - Fluent in Spanish
        • Great phone and email etiquette
        • Good computer skills in data entry and reporting
        • Problem-solving skills
        • Excellent organizational, accuracy and attention to detail skills
        • Previous Call Center experience is NOT required

Keywords: PrideStaff, Mesa , Customer Service Specialist, Hospitality & Tourism , Mesa, Arizona

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