Customer Service

Company: Kelly Services
Location: Mesa
Posted on: November 22, 2022

Job Description:

If you or someone you know is looking for Customer Service work in Mesa AZ, please read or share the below! Position: Associate Customer Service RepresentativePay Rate: $20 per hourLength: Temp-to-HireType: Hybrid - Monday, Wednesday, and Friday work in-office; Tuesday and Thursday POSITION SUMMARY CORE RESPONSIBILITIES AND TASKS

• Responds promptly to customer inquiries through various channels
• Process orders and requests as assigned
• Primarily responsible for the processing of all incoming and outgoing calls for internal & external customers
• Collaborates with appropriate intercompany resources
• Inputs and/or modifies service order requests based on customer need and provides customer confirmation
• Follows clearly documented departmental standard operating procedures
• Process customer payments and provide proof of payment to customer
• Provide customer invoices on demand
• Generate and deliver customer specific service reports via SAP as requested
• Perform tasks in accordance with the standard work document and performance metrics for that given process POSITION REQUIREMENTS
  • High school diploma or equivalent plus 1 year of applicable work experience in a customer-focused role OR Associate's degree with demonstrated capability in comparable work
  • Excellent time management, organizational, written and verbal communication skills
  • Demonstrated ability in analytical problem solving and decision-making skills
  • Ability to handle difficult or sensitive situations
  • Strong willingness to learn and improve
  • Ability to work as an individual and in a team
  • Ability to multitask via multiple channels
  • Provides detailed, personalized, friendly & polite service to ensure customer retention
  • Basic Computer Skills Please reply to this email or reach out to me directly - 775 276 3251 call/text Send resumes to SamL716@kellyservices.com

Keywords: Kelly Services, Mesa , Customer Service, Hospitality & Tourism , Mesa, Arizona