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Customer Service

Company: Kelly Services
Location: Mesa
Posted on: November 22, 2022

Job Description:

If you or someone you know is looking for Customer Service work in Mesa AZ, please read or share the below! Position: Associate Customer Service RepresentativePay Rate: $20 per hourLength: Temp-to-HireType: Hybrid - Monday, Wednesday, and Friday work in-office; Tuesday and Thursday POSITION SUMMARY CORE RESPONSIBILITIES AND TASKS

  • Responds promptly to customer inquiries through various channels
  • Process orders and requests as assigned
  • Primarily responsible for the processing of all incoming and outgoing calls for internal & external customers
  • Collaborates with appropriate intercompany resources
  • Inputs and/or modifies service order requests based on customer need and provides customer confirmation
  • Follows clearly documented departmental standard operating procedures
  • Process customer payments and provide proof of payment to customer
  • Provide customer invoices on demand
  • Generate and deliver customer specific service reports via SAP as requested
  • Perform tasks in accordance with the standard work document and performance metrics for that given process POSITION REQUIREMENTS
    • High school diploma or equivalent plus 1 year of applicable work experience in a customer-focused role OR Associate's degree with demonstrated capability in comparable work
    • Excellent time management, organizational, written and verbal communication skills
    • Demonstrated ability in analytical problem solving and decision-making skills
    • Ability to handle difficult or sensitive situations
    • Strong willingness to learn and improve
    • Ability to work as an individual and in a team
    • Ability to multitask via multiple channels
    • Provides detailed, personalized, friendly & polite service to ensure customer retention
    • Basic Computer Skills Please reply to this email or reach out to me directly - 775 276 3251 call/text Send resumes to SamL716@kellyservices.com

Keywords: Kelly Services, Mesa , Customer Service, Hospitality & Tourism , Mesa, Arizona

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