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Customer Service Phones Scheduler

Company: Valley Sleep Center
Location: Mesa
Posted on: November 22, 2022

Job Description:

Position summary: Performs as scheduling representative for all of the Valley Sleep Center locations. Monitors schedules, calls patients for scheduling and confirms patients' appointments. Supports answering of incoming phone calls ensures patient's questions are answered and scheduled. Often the first person to greet patients by phone and ensures first and lasting impression of Valley Sleep Center as a provider of excellence in patient care. Primary/Essential Job Duties: Perform incoming and outgoing calls for scheduling patients for all Valley Sleep Center locations; support other locations in their scheduling related tasks on an "as needed" basis. Schedule and confirm patient sleep studies, consultation appointments, and other related medical consultations. Utilize specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Utilize specific knowledge of medical insurance, including how insurance deductibles work, in order to verify patient eligibility for insurance benefits. Greet all patients on the phone courteously and cheerfully, determine their needs, and direct them to the proper person and/or office. Respond to Supervisor or Director of Patient Services requests for daily goal updates and other measurements, as identified for the administrative team. Operate office equipment such as computers, phone system and voice mail messaging system, and fax machines. Provide excellent customer service and puts visitors to Valley Sleep Center at ease. Communicates with respect and clarity, verbally and in writing. Experience and Education: High School Diploma (or GED or High School Equivalence Certificate). At least 6 months to 1 year of experience in a health-related administrative role. At least 6 months of customer service-related skills to deal effectively with patients and other clients in person or on the telephone. Intermediate level of proficiency in, Microsoft Office Suite (i.e. Excel, Word). Knowledge of insurance and health care industry software is desirable.Job Type: Full-timeJob Type: Full-timeBenefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Tuition reimbursement Vision insuranceSchedule: 8 hour shiftEducation: High school or equivalent (Preferred)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Valley Sleep Center, Mesa , Customer Service Phones Scheduler, Hospitality & Tourism , Mesa, Arizona

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