Customer Service Lead AZ, #325.23
Company: Dunn-Edwards
Location: Mesa
Posted on: May 22, 2023
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Job Description:
DUNN-EDWARDS: THE BEST JOB IN RETAIL! - HERE'S WHY:
Career opportunities: At Dunn-Edwards, we believe in promoting from
within and invest in your training and development. We have
multiple avenues available that employees can travel as they grow
their career: store operations, field sales and corporate support
roles.
We love our environment: We have the only LEED certified paint
manufacturing facility in the World! Don't know what LEED means?
Leadership in Energy and Environmental Design - in a nutshell, it
is one of the most well-respected green building certification
programs used worldwide.
Work-life balance: Our stores close at 5:00pm Monday - Friday,
Weekends, and are closed most major Holidays. Due to our business
model, we have some of the most desirable hours in retail.
Looking for a great place to join and work alongside great people?
If so, come for the challenge and stay for the growth at
Dunn-Edwards!
GENERAL PURPOSE OF JOB:
The Customer Service Lead (CSL) at Dunn-Edwards assists the store
management team with ensuring a distinctive shopping experience for
all guests and executing store operations during scheduled shifts.
Responsibilities as a Customer Service Lead include modeling
outstanding customer service and selling skills, allocating staff
and resources to keep the sales floor stocked, organizing sales
floor and stock areas, and building trusted partnerships with our
painting professionals. The Customer Service Lead, in absence of
the Store Manager and Assistant Store Manager, takes full
responsibility for all store operations.
Customer Service Leads interact with customers via phone and
in-person to offer expert advice, while also processing and
completing transactions. In addition, the Customer Service Lead is
responsible for upholding Dunn-Edwards store vision of fast and
reliable service. The Customer Service Lead continuously learns
about the industry, products and services through Dunn-Edwards
Learning Network and various job certification programs that better
assist in answering questions and making proper recommendations, as
well as building a foundation for potential advancement
opportunities as Dunn-Edwards continues to grow.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Making a connection with customers, asking questions about their
project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards' and
customers' quality and service expectations
Conduct self in professional manner - always acting as a positive
extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email,
phone, in-person) and process through point-of-sale -
Adheres to and assists Store Management team with compliance to
company safety and regulatory standards at all times
Utilize basic computer skills for various functions including
opening and closing store procedures
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and
verbal
The ability to stock and merchandise products according to
planogram
Meet expectations of core competencies related to the position:
Accountability, Attention to Detail, Customer Focus, Decision
Making, People Development
Must be capable of performing specifically assigned job duties at,
or below, current classification including tinting paint
Additional duties as assigned
Must be able to legally drive company vehicle
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SUPERVISORY RESPONSIBILITIES:
Although no subordinates report to this position, the Customer
Service Lead is often the shift supervisor when opening and/or
closing and must direct store associates during these times.
EDUCATION and/or EXPERIENCE: Four years of High School with diploma
or GED equivalent is required. Previous experience in a shift
supervisory role is a plus.
LANGUAGE SKILLS: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence. -
Read and write English for safety purposes. Bilingual is a
plus.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. - Ability to compute percentages and analyze report data
and statistics. Ability to operate Point-of-Sale computer system
and complete cash transactions accurately.
REASONING ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.
CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid drivers license is
required.
AVAILABLE BENEFITS:
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Health insurance, dental insurance, vision insurance, vacation and
holiday pay, paid sick time, 401K program including company match
(benefits vary for PT employees).
This job description should not be construed to imply that the
above functions are the entire standard of the position. As an
employee, the individual shall follow and complete any other
instructions related to duties, which may be required by a
superior.
Job description is subject to change, at which time your job
responsibilities may change accordingly.
Keywords: Dunn-Edwards, Mesa , Customer Service Lead AZ, #325.23, Hospitality & Tourism , Mesa, Arizona
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