Front Desk Agent
Company: Hilton
Location: Tucson
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Scope of Position: The Front
Desk Agent is responsible for providing the highest quality of
service to guests in an attentive, courteous, and efficient manner,
by checking guests in and out of the hotel. They provide a
welcoming attitude and are proficient in all service questions and
requests. Also responsible for collecting monies for services
rendered during a guest’s stay. Position Responsibilities and
Qualifications: Education & Experience: · High School diploma or
equivalent and some customer service experience preferred. · Strong
Computer skills and financial knowledge required. · Valid Driver’s
License for appropriate state and MVR in good standing. Physical
Demands: · Long hours sometimes required, including nights and
weekends. · Light work-Exerting up to 30 pounds of force
occasionally, and /or 20 pounds of force frequently or constantly
to lift, carry, push, pull or otherwise move objects. · Ability to
be on your feet throughout the entire shift. Required Competencies:
· Must be able to convey information and ideas clearly, both oral
and written. · Must work well in stressful, high-pressure
situations. · Must be able to evaluate and select among alternative
courses of action quickly and accurately. · Must be effective in
handling problems in the workplace, including anticipating,
preventing, identifying and solving problems as necessary. · Must
be effective at listening to, understanding and clarifying concerns
and issues raised by team members and guests. · Must have the
ability to assimilate complex information, data, etc. from
disparate sources and consider adjust or modify to meet the
constraints of a particular need. · Must be able to prioritize
departmental functions to meet due dates and deadlines. · Must be
able to work with and understand financial information and data,
and basic arithmetic function
Keywords: Hilton, Mesa , Front Desk Agent, Hospitality & Tourism , Tucson, Arizona
