Int'l Services Recruiter (Japanese Bilingual)- Veterans Medical Services

Company: Maximus
Location: Mesa
Posted on: June 19, 2022

Job Description:

The Bilingual Business Development Recruiter supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by developing, building and coordinating a network of qualified medical providers to service the contracted Compensation & Pension ("C&P") Medical Disability Examination ("MDE") needs of the Department of Veteran Affairs (the "VA") for international locations, specifically Canada (and the United Kingdom as needed).

*This position is temporarily remote due to Covid-19, however, YOU MUST BE ABLE AND WILLING TO WORK ON SITE IN OUR HOUSTON, TX location when needs arise.*

**Essential Duties and Responsibilities:**

- Make unscripted connection calls to independent medical providers for the purpose of recruiting them to VES's nationwide network of providers;

- Arrange conference calls with providers when needed to answer questions about the VES credentialing, training, and examination process;
- Document and maintain detailed notes for communication and exchanges with all potential and current providers;
- Send preliminary information letters to potential providers, including contracted pay rates for their geographical region;
- Assemble and distribute the VES credentialing packet to providers and facilitate the completion of required documents in a timely manner;
- Consistently meets daily, weekly, and monthly provider contact quotas;
- Achieve superior level of productivity in a demanding and high energy environment;
- Find diagnostic facilities in foreign countries able to perform needed testing for C&P exams and handling invoicing as needed ;
- Communicate and maintain a professional working relationship with department and team members in a friendly, but focused, environment; and
- Make calls to diagnostic facilities such as clinics and hospitals to obtain locations to complete medical testing for veterans (such as bloodwork, EKG, x- rays)

**Additional Duties and Responsibilities:**

- Assist other team members with contacting providers and medical facilities regarding rates, billing and other issues associated with the providers and/or their staff;

- Work closely with the Scheduling Department to fill Open Service Requests ("OSRs"); and
- Coordinate travel for providers when needed.
- Attend meetings as directed;
- Work effectively within a team dynamic;
- Adapt to new instructions, requests or procedures as provided;
- Maintain a high sense of urgency at all times;
- Maintain the confidentiality of Veterans' and providers' records; and
- Other duties as assigned.

**Knowledge/Skills/Abilities:**

- Self- starter;

- Advanced customer service skills;
- Advanced verbal and interpersonal skills;
- Advanced written communication skills, to include excellent grammar;
- Advanced reading and comprehension abilities;
- Advanced analytical skills and detail- oriented;
- Advanced multi- tasking skills;
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision;
- Proficient typing skills; and
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel;

**Minimum Qualifications:**

- High school graduate; some college preferred.

**REQUIREMENTS**

- Some college required; Business or Marketing degree preferred

- Sales and/or recruitment experience required; Medical equipment sales, Medical software sales, Pharmaceutical Sales, Physician Recruitment preferred
- Advanced customer service and sales skills
- Bilingual fluency in English/Japanese
- Self-Motivated and self-directed
- Strong ability for strategical thinking and planning
- High sense of urgency
- Strong ability to get results
- Advanced time management skills and detail-oriented; with strong ability to meet strict deadlines with minimal supervision
- Advanced verbal and written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel

**HOME OFFICE REQUIREMENTS**

- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
- OS for Windows - Windows 10 or Windows 11

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
- A second monitor is highly recommended for most positions

**MAXIMUS INTRODUCTION**

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

**EEO STATEMENT**

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

**PAY TRANSPARENCY POLICY**

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Keywords: Maximus, Mesa , Int'l Services Recruiter (Japanese Bilingual)- Veterans Medical Services, Human Resources , Mesa, Arizona