Payroll Support Rep I $5,000 Sign On Bonus
Company: ADP
Location: Mesa
Posted on: June 24, 2022
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Job Description:
ADP is hiring a Payroll Support Representative -- Level I. The
Payroll Support Representative supports Major Accounts
Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB
and related applications by providing guidance and research in
response to a wide variety of questions and issues presented by
Client Payroll Administrators. The person in this role will use
multiple tools and research resources in order to develop an
accurate and comprehensive response to a wide range of inquiries
regarding payroll practices and tax considerations, taking into
account the differences across states and localities. Due to the
nature of the Comprehensive Services business, the person in this
role will also interface with multiple ADP service organizations as
well as third party vendors that provide services to our Clients.
To support a unified Client experience, they will also have
familiarity with common HR questions and will access systems in
other service organizations and other knowledge bases. This person
also works closely with the Comprehensive Services Relationship
Manager to address Client requests for guidance and best practices.
The Payroll Support Representative will also be assigned to a
specific group of Clients for the purpose of providing proactive
updates and information.
Client Facing with Assigned Non-Comp Payroll Client Base
Works in an inbound phone support model
Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR & Benefit Questions
Supports Payroll Processing Questions and Issues
Conducts Initial Issue Troubleshooting
Works with internal teams to resolve complex issues
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
ADP.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.
RESPONSIBILITIES:
Respond to questions from Clients regarding the use of the WFN,
PayX, ezLM, Portal, and HRB applications. Provides
application/navigation support.
Assist Clients with Client data maintenance, setup, configuration
changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and
coordinates with all functional areas (e.g. PTO, Special Calcs,
Time and Attendance schedule, 401k, etc.) as needed.
Performs new feature setup requests (e.g. Group Term Life, HSA,
direct deposit calcs, special calcs, Benefit Accruals, Multi-J,
split wraps, add'l locations, etc.).
Assists and supports Clients with Payroll processing questions and
issues.
Use on-line tools and other resources to research and respond to
Client inquiries requiring guidance on how to address a wide
variety of payroll, pay practice and payroll tax questions and
situations.
Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.)
and/or third party vendors involved in providing services to
identify and resolve issues and ensure that these services meet
Client expectations.
Escalates Client issues to SSS, Tech Services, Project Services,
Connections Team, Carriers, Development or other 3rd parties as
appropriate. Communicates status and resolution to Client.
Completes complex projects including:
Assists Client with tax changes for understanding, conducts
research and follow-ups as needed.
Performs other related duties as assigned.
Occasional extended hours during peak seasons. May work 5 - 10
hours of OT 6 - 8 weeks of the year.
Functional Responsibility:
Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR & Benefit Questions
Supports Payroll Processing Questions and Issues
Typical Assignments:
Typically will focus on smaller and/or less complex clients.
Complexity may be measured by one or more of the following: # of
employee, structure of client's PR Department, utilization of PR
functionality, complexity of PR configuration, unique workflows,
etc.
Decision Making/Judgment:
Decisions made are based on established processes and procedures.
Exceptions are referred to manager or senior team members
Contact (Internal & External):
Internal: work with other ADP Teams for escalations, issue
resolution and collaboration with other service areas and
collaboration with other service areas
External: ADP Client Contact
QUALIFICATIONS REQUIRED:
Education:
Bachelors Preferred. Completion of FPC (Fundamental Payroll
Certification).
Experience:
Minimum 2 years of payroll processing experience. Basic knowledge
of payroll tax deposit, filings, principles and wage and hour
laws.
Expected to achieve a working knowledge of the following
applications:
WFN ( Portal)
PR Module, HR Module, TA Module
Wage Garnishments
Tax Registration
Total Tax Plus
ADP Reporting
GLI
ADP Tools
SharePoint
AutoPay Mainframe
LUMIN
All internal tools to support the offering
Exposure to additional offerings:
Comp Benefits, Comp HR
COBRA
FSA
401k
Keywords: ADP, Mesa , Payroll Support Rep I $5,000 Sign On Bonus, Human Resources , Mesa, Arizona
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