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HR Analyst

Company: ACS Solutions
Location: Mesa
Posted on: July 30, 2022

Job Description:

JOB TITLE: - HR Analyst Location: - - - Tempe, AZ - Responsibilities: Description Project Overview: Contractor will be on the phone and working through HR queries and distribution to field calls and questions for the HR team - Contractor's Role: As a Human Resource Services Analyst, you will assist in the administration of various Human Resource services and programs. You will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions in the HR case management system to answer HR related inquiries and resolve issues while complying with company and legal policies. - Qualifications: --- Excellent oral and written communication --- Customer service orientation --- Analytical --- Problem solving skills- willingness to find answers to queries --- Detail oriented --- Works effectively as a team member --- Basic knowledge of human resource programs --- Proficient in Microsoft Office suite of tools - Nice to Haves: --- A College or University degree and/or relevant work experience in human resources is preferred --- HRIS application tools/system knowledge (e.g., PeopleSoft, Service Now, Workday, etc.) - Tasks & Responsibilities: 1. Respond to questions and support employees and managers on HR policies and processes, HR systems, employee data and new hire onboarding. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilizes knowledge base, call tracking systems and/or third-party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts. 2. Portrays a positive, professional, customer and delivery orientated image of the team and company. 3. Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the team to ensure case resolution. Provides feedback and recommends process improvements to management. 4. Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the team. Appropriately documents case details and relevant information in the case management systemJob Requirements:Qualifications: --- Excellent oral and written communication --- Customer service orientation --- Analytical --- Problem solving skills- willingness to find answers to queries --- Detail oriented --- Works effectively as a team member --- Basic knowledge of human resource programs --- Proficient in Microsoft Office suite of tools

Keywords: ACS Solutions, Mesa , HR Analyst, Human Resources , Mesa, Arizona

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