IT Help Desk Manager

Company: Flex Technology Group
Location: Mesa
Posted on: November 16, 2021

Job Description:

Company OverviewFlex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 14 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states as well as Canada and Puerto Rico.Position SummaryThe IT Help Desk Manager for Flex Technology Groups will ensure the delivery of quality technical support for all of the companies employees and partners. They are managing support technicians and engineers to ensure day to day operations for IT and address in a timely and efficient manner.Essential Functions and Responsibilities-- Manage the IT help desk team and evaluate their performance-- Ensure customer service is timely and accurate daily-- Recruit, train, and support help desk representatives and technicians-- Set specific customer service standards-- Contribute to improving customer support by actively responding to queries and handling complaints-- Establish best practices through the entire technical support process-- Establish and maintain relationships with departments supported by the IT help desk-- Ensuring that all processes used by the IT help desk are thoroughly documented, consistently audited, and regularly improved-- Follow up with customers to identify areas of improvement-- Develop daily, weekly and monthly reports on the help desk team's productivity-- Recognize and Manage Major IT incidents from end to endQualifications and Experience-- Proven work experience as a Help desk manager-- Hands on experience with IT support roles-- Solid technical background with an ability to give instructions to a non-technical audience-- Customer-service oriented with a problem-solving attitude-- Excellent written and verbal communications skills-- Team management skills-- Understanding of IT Help Desk Key Performance IndicatorsSupervisory ResponsibilitiesThis position has supervisory responsibilitiesPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:-- Sit, stand, kneel, walk and reach-- Be able to lift, push, pull and/or move up to 20 pounds-- Hear well enough to communicate with others-- Read a computer screen and written material-- Write, type, and use the phone systemReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWork EnvironmentGood working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.Benefits-- Medical / Dental / Vision and 401K-- To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skillsFlex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.Job Type: Full-timePay: $90,000.00 - $100,000.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insuranceSchedule:
  • 8 hour shift
  • Monday to FridayAbility to commute/relocate:
    • Mesa, AZ 85215: Reliably commute or planning to relocate before starting work (Preferred)Education:
      • High school or equivalent (Preferred)Work Location: One location

Keywords: Flex Technology Group, Mesa , IT Help Desk Manager, IT / Software / Systems , Mesa, Arizona