Customer Service / Technical Support Agent
Company: Cognizant
Location: Mesa
Posted on: June 19, 2022
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Job Description:
-------- Attention!! Mesa, Arizona!!! --------We are seeking for
talented Customer Service / Technical Support Agents.Is your
passion working with groundbreaking technology while keeping your
skills sharp and current? Read further, we have an outstanding
opportunity for you!Cognizant, a Fortune 200 company, NASDAQ CTSH,
is looking for a team of accomplished Customer Service/Technical
Support Agents to join a best-in-class team of specialists using
technology that will be commonplace tomorrow. These Agents will
monitor and observe live and recorded events providing general
information in a professional manner through positive and quality
interactions.Daily activities could include (but not limited to)
--- Assist in managing risk assessment activities coordinating with
the security team, Senior Leadership, vendors, and contractors.---
Compose thoughtful, concise messages that align with client's voice
across all channels--- Identify, summarize, and communicate process
reengineering and technology automation improvements to process /
control owners. These improvements will focus on strengthening of
internal controls through enhanced technology, user interfaces, and
a more positive end user experience while simultaneously
strengthening the control environment through process flow
efficiency and robotic process automation (RPA).--- Maintain up to
date knowledge of the client's technology, service, and messaging
by completing new trainings and knowledge checks in a timely
manner--- Perform User acceptance testing for new requirements,
system fixes, etc.--- Ensure SLAs are closely adhered to and
incidents are resolved within the given SLAs. Handle incidents,
application outages, perform impact analysis and implement bug
fixes as the need arises. Required Skills/Qualifications ---
Graduate (Preferably Science and Engineering)--- Background in
customer contact center and/or technical support---Excellent
Customer Service skills--- You Should be Flexible and adaptable in
regard to learning and understanding new technologies ---
Experience working in a fast-paced environment--- Computer
proficiency with ability to navigate a variety of software
applications (Google Suites, Microsoft Office)--- Excellent active
listening skills--- Time management/organizational skills Preferred
Skills / Qualification--- Able to collaborate with Team Leads in
terms of critical issues, Service Outages and change control---
Preferred Work experience in 24x7 operations environment---
Experience with autonomous vehicle technology a plus At Cognizant,
beyond a competitive compensation package, we offer excellent
benefits such as insurance (available from day 1 of employment),
excellent work-life balance, 401k with matching component, ability
to purchase Cognizant stock at a discount through the ESPP, and
many other benefits.As an inclusive environment embracing
diversity, we have, for the second time, been named to the Forbes
list of Best Employers for Diversity based on survey responses from
its employees.
Keywords: Cognizant, Mesa , Customer Service / Technical Support Agent, IT / Software / Systems , Mesa, Arizona
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here to apply!
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