Customer Service / Technical Support Agent

Company: Cognizant
Location: Mesa
Posted on: June 19, 2022

Job Description:

-------- Attention!! Mesa, Arizona!!! --------We are seeking for talented Customer Service / Technical Support Agents.Is your passion working with groundbreaking technology while keeping your skills sharp and current? Read further, we have an outstanding opportunity for you!Cognizant, a Fortune 200 company, NASDAQ CTSH, is looking for a team of accomplished Customer Service/Technical Support Agents to join a best-in-class team of specialists using technology that will be commonplace tomorrow. These Agents will monitor and observe live and recorded events providing general information in a professional manner through positive and quality interactions.Daily activities could include (but not limited to) --- Assist in managing risk assessment activities coordinating with the security team, Senior Leadership, vendors, and contractors.--- Compose thoughtful, concise messages that align with client's voice across all channels--- Identify, summarize, and communicate process reengineering and technology automation improvements to process / control owners. These improvements will focus on strengthening of internal controls through enhanced technology, user interfaces, and a more positive end user experience while simultaneously strengthening the control environment through process flow efficiency and robotic process automation (RPA).--- Maintain up to date knowledge of the client's technology, service, and messaging by completing new trainings and knowledge checks in a timely manner--- Perform User acceptance testing for new requirements, system fixes, etc.--- Ensure SLAs are closely adhered to and incidents are resolved within the given SLAs. Handle incidents, application outages, perform impact analysis and implement bug fixes as the need arises. Required Skills/Qualifications --- Graduate (Preferably Science and Engineering)--- Background in customer contact center and/or technical support---Excellent Customer Service skills--- You Should be Flexible and adaptable in regard to learning and understanding new technologies --- Experience working in a fast-paced environment--- Computer proficiency with ability to navigate a variety of software applications (Google Suites, Microsoft Office)--- Excellent active listening skills--- Time management/organizational skills Preferred Skills / Qualification--- Able to collaborate with Team Leads in terms of critical issues, Service Outages and change control--- Preferred Work experience in 24x7 operations environment--- Experience with autonomous vehicle technology a plus At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), excellent work-life balance, 401k with matching component, ability to purchase Cognizant stock at a discount through the ESPP, and many other benefits.As an inclusive environment embracing diversity, we have, for the second time, been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees.

Keywords: Cognizant, Mesa , Customer Service / Technical Support Agent, IT / Software / Systems , Mesa, Arizona