Technical Support

Company: itSynergy
Location: Mesa
Posted on: June 24, 2022

Job Description:

About UsPhoenix based IT Consulting/Managed Services Provider (MSP)itSynergy is the market leader in providing technology consulting services to small and medium businesses who have a high reliance on their technology. We exist for one reason and one reason alone to create positive experiences with technology.Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.Responsibilities Field Incoming customer calls/requests and resolve them to the customer's satisfaction within SLAs Consult existing documentation to resolve problems and deploy new solutions Create new and update existing documentation within itSynergy standards Provide remote and onsite hardware and software troubleshooting for basic server issues and advanced desktop issues Handle escalated issues from Level 1 techs and delegated issues from Level 3 engineers Server and workstation patch remediation and troubleshooting Installing, supporting, and troubleshooting switches and wireless access points at a beginner to intermediate level Advanced virus and malware cleanup in addition to other basic security incident response Troubleshoot WAN & LAN connectivity issues Basic virtualization platform troubleshooting & support Laptop and desktop imaging and deployment Provide advice and training to users Support various industry specific line of-business applications and common industry standard applications such as QuickBooks or similar accounting packages Implement, manage, and troubleshoot backups, especially BDR type devices and Veeam Work with third party technology vendors on behalf of and for the benefit of itSynergy's clientsEducation High School Diploma (or equivalent) Three or more years of related experience, ideally with a Managed Service Provider Applicable professional and technical certifications, desirable but not requiredRequirements MSP Experience Ability to meet deadlines and communicate well with both customers and management when delays arise Critical thinker with the ability to research, but escalate when appropriate Excellent verbal & written communication skills Great attention to detail Works well in a team Excellent troubleshooting skills Excellent Customer Service skills Must be able to lift 40 lbs. Reliable transportation Background checkTechnical Skills Windows Server 2012 or newer, in both single and multi-site environments Microsoft Exchange Online (Office 365), including both desktop troubleshooting and experience on the administration side. Experience with migrations to Office 365 is ideal but not required. Experience in virtualization technologies (Hyper-V, VMWare) Router/Switch/Firewall configuration and troubleshooting at a basic to intermediate level. Experience supporting Meraki and SonicWall would be a plus Configure and troubleshoot remote access solutions like VPN and Remote Desktop Experience with PowerShell preferred Network and information Security including diagnosis of and response to malware and viruses, phishing, spear phishing, ransomware, etc. Experience with Active Directory and common roles like ADDS, DNS, DHCP at a basic to intermediate level File share permissions, group membership, drive mapping, and similar tasks Basic to intermediate experience with network storage devices like a NAS appliance Backup and recovery software deployment, maintenance and recovery, especially BDR-type devices and Veeam Experience with common small business accounting applications such as QuickBooks, Sage 50/Peachtree, etc RMM tools similar to Kaseya like Labtech/Automate, Autotask, N-Able, ManageEngine, etc PSA tools similar to Connectwise or other ticketing systems such as Solarwinds, Remedy, HPSM, Autotask, etc Documentation tools similar to itGlueCompensation$50k-$65k per yearPosition TypeFull-TimeBenefitsHealth Insurance employer pays 80%Dental, Vision Employer pays 100%Short Term & Long Term disability Employer pays 100%$50K Life Insurance Employer pays 100%401K Employer matches up to 5%2 weeks vacation8 personal daysContinuing Education - Employer pays 100%

Keywords: itSynergy, Mesa , Technical Support, IT / Software / Systems , Mesa, Arizona