Field Service Technician-Information Technology
Company: Edkey
Location: Mesa
Posted on: January 24, 2023
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Job Description:
Under supervision of the Director of Technology, the Field
Service Technician will be responsible for providing onsite and
remote support for our campuses. As the Field Service Technician,
you will support computer systems including computer hardware,
software, and deployments. Identify and resolve technical issues
utilizing effective problem-solving processes. Focused on
identifying customer needs and maintaining customer
satisfaction.
SCOPE AND COMPLEXITY
The Field Service Technician provides support to students, faculty,
and staff in response to user generated tickets in a prompt and
timely manner. Maintains and administers the computer systems and
peripherals within established standards and guidelines.
Understands commonly used concepts, practices, and procedures in
the maintenance of the computer systems. Technology includes
computers, printers, a variety of audio, visual equipment,
telecommunications, networking equipment, and applications. The
position requires strong interpersonal skills, prioritization
skills, problem-solving skills, an attention to details and a high
degree of technical aptitude. This position utilizes one-on-one or
remote assistance to end users. The Field Service Technician should
be a self-directed and highly motivated learner who is aware of
technology trends and has the desire for continuous learning.
ESSENTIAL FUNCTIONS:
This position reports to the Technology Director/Executive Director
of Business Operations
Required Qualifications:
Requires the ability to read, write and speak effectively in
English
Must have a passion for delivering exceptional customer service
Must possess good interpersonal and communication skills both
verbally and in writing including knowledge of basic grammar,
spelling & punctuation.
Requires the ability to work with professionals and maintain
confidentiality standards. Problem solving skills are strongly
preferred.
Must have strong Windows 10 and Chrome Device experience
Must be able to communicate clearly, both orally and in writing
with the User Community, teammates and technical personnel
Knowledge of LAN/WAN, TCP/IP, DHCP, DNS, WINS, CAT 6
Must be able to lift at least 50 lbs
EDUCATION:
Requires an Associates Degree in Computer Science or related field;
or an equivalent combination of training and progressively
responsible experience that will result in the required specialized
knowledge and abilities to perform the assigned work.
Required Education
Required Licenses & Certifications
Behaviors
Preferred
Motivations
Preferred
Keywords: Edkey, Mesa , Field Service Technician-Information Technology, IT / Software / Systems , Mesa, Arizona
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