Customer Service Representatives - Bilingual

Company: 24-7 Intouch Contact Centers
Location: Mesa
Posted on: March 21, 2020

Job Description:

Job DescriptionAbout 24-7 Intouch 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands. Working as a Spanish Bilingual Customer Service Representative, We Offer: * Flexible schedules * Industry leading benefits * Excellent advancement opportunities * Friendly work environment Working as a Spanish Bilingual Customer Service Representative, You Will: * Receive and respond to inbound calls gather and verify required information * Actively listen to the customer, taking their request for product or services. * Develop/present customer service solutions and/or suggest additional items, cross sell, up sell * Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken * Ensure proper security procedures are followed on all e-commerce customer interactions * Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer * Learn and retain a thorough working knowledge of all existing and new products and services Working as a Spanish Bilingual Customer Service Representative, You Have: * Spanish Bilingual a must. * Some University or Post-Secondary Education preferred * Must have at least six months' customer service experience and sales experience * Past retail or direct sales experience will be considered an asset * Excellent written communication skills - using proper grammar with smooth flow * Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs * Strong customer service, analytical and decision making skills * Ability to work in a fast-paced, hectic, changing environment * Ability to organize and follow-up multiple tasks/details with accuracy and timeliness * Strong personal computer usage and Internet proficiency skills * Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays * Ability to perform basic mathematical functions * Ability to type 35 wpm minimum with accuracy * Must successfully pass a background check if required. * Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Benefits: Competitive Salary, plus Health/Medical, Dental and Vision Benefits Availability: Full-time

Keywords: 24-7 Intouch Contact Centers, Mesa , Customer Service Representatives - Bilingual, Other , Mesa, Arizona