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Consumer Collections Specialist

Company: OneMain Financial
Location: Mesa
Posted on: October 19, 2020

Job Description:

As a OneMain professional, you will:

Contact customers to help them to fulfill their financial obligations by arranging for repayment or settlement of account balances. Our work focuses on our existing customers who have long term relationships with us.

Work with our clients in a consultative manner in accordance with all applicable laws, policies, and procedures

Negotiate with customers to resolve account matters

Maintain and notate all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collections of accounts

Investigate, research, and track consumer information using online skip tracing tools

Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets

Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Skills we are looking for:

A proven track record of an ability to listen and offer appropriate products or services

Sales or collections experience in retail, call-center, or business to business environments is highly preferred

Demonstrated customer service skills

Excellent and engaging communication skills

Multi-tasking and goal achieving

Ability to thrive in a fast-paced team environment

Capability to quickly analyze challenging problems / situations and provide solutions

High School Diploma or GED (College education preferred, but not required)

Bilingual English / Spanish skills a plus, but not required

Reliable internet and telephone service, and dedicated home office or workspace for occasional remote work.

Work Schedule:

The average work week has three days during standard business hours (8 AM – 5 PM) and up to two late nights of 1 PM – 10 PM. The schedule includes at least one Saturday per month, one late Friday (until 7:00 PM) and some extended hours at the end of each month. Candidate must be flexible to work from home or in the office.

WHO WE  ARE

OneMain  Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee , Collections, Collector, Accounts Receivable

#LI-DO1

Keywords: OneMain Financial, Mesa , Consumer Collections Specialist, Other , Mesa, Arizona

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