Customer Service Representative- Work at Home
Company: GC Services Limited Partnership
Location: Mesa
Posted on: January 12, 2021
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Job Description:
Provides quality service and information regarding various
available products to inbound callers. Responsibilities * Answer
incoming/outgoing telephone calls for GC Clients* Provide accurate
information about client products and services to the caller and
educate callers on how to use client products and services* Handle
customer calls, despite the degree of difficulty, in a courteous
and business-like fashion.* Data entry on tracking systems for
recording call notes, questions, and suggestions * Provide
excellent quality customer service and other duties as assigned*
Must have basic troubleshooting skills for internet /phone outages*
Must attend regularly scheduled video conferences for team meetings
and one on one coaching* Adhere to Company attendance, punctuality,
and meal and rest break requirements* Maintain concentration and
focus in order to meet performance goals* React positively to an
ongoing, changing environment* Demonstrate the ability to handle
pressure when attempting to meet deadlines and performance goals*
Maintain good working relationship with assigned supervisors and
coworkers* Work safely without presenting a threat to self or
others* Perform additional duties as required by
managementQualifications * Good knowledge of business English,
spelling, and punctuation. Must be able to communicate clearly and
effectively, both orally and in writing.* Excellent customer
service experience.* Ability to define problems collects data,
establish facts, and draw valid conclusions in a fast-paced
environment, based on limited information.* Must be able to
maintain a high level of confidentiality in dealing with customer
information. * Must be able to provide quality customer service and
able to work with difficult or abusive customers, on occasion,
while still maintaining a strict level of professionalism. *
Ability to establish and maintain effective working relationships
with supervising personnel and co-workers. * Ability to remain
alert and ready to accept calls, even during periods of low
call-volume. * Ability to project and convey a positive, concerned,
and professional image to customers. * Ability to be adaptable and
quickly adjust to change. * Must be able to conduct data search
efficiently and effectively while working within specific time
constraints. * Ability to maintain a well-organized work area *
Must be able to maintain specific level of punctuality and be
flexible to work at any time within center hours* Write in a clear
and concise manner* Manage time effectively* Solve problems or
issues that may come up * Concentrate and focus for extended
periods of time* Cope with high-stress and changing environment*
Remain alert at all times* Adhere to policies and procedures*
Adhere to work schedule and punctuality requirements* Must have an
Internet speed of at least 10 mbps download and 5 mbps uploads*
Must provide a copy of the speed test of your internet from
www.speedtest.net* Must have a workspace which is free from outside
noise and distractions* Must reside in the El Paso, TX area.* Must
agree to reside at your current address for at least 6 monthsAll
job offers are contingent upon completion of drug and background
checks.GC Services is an equal opportunity employer:
M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, Mesa , Customer Service Representative- Work at Home, Other , Mesa, Arizona
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