Urgent! IT Help Desk - Chandler, AZ

Company: Kelly IT
Location: Mesa
Posted on: February 22, 2021

Job Description:

Kelly Services is seeking an IT Help Desk Support for a leading company in Chandler, AZ. .*** If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached **** Job Title: IT Help Desk Support Location: Chandler, AZ, 85226 Type: W2 Assignment Length: 3 months (High possibility of getting extension) Pay rate: $28 per hour Shift: 8-hour shift - Monday to Friday; Starts at 6:30a.m. Must-Haves: Windows, Active Directory, O365, and VPN, 1 year (Required) Required education: Any University Graduate Years of experience (minimum/maximum): 3 years in a service desk environment Description:

• The role requires providing phone, Email and chat support for the end users for one of our prestigious clients.
• This is an L1 role where the incumbent is expected to be aware about ITIL methodologies - Incident, Service Request, Change and Problem.
• The role demands excellent communication skills - oral and written, good customer handling skills and excellent collaboration skills with ability to work in 12X5 shift.
• The person will contribute towards effective resolution of the issues.
• Ideal candidate must be an experienced professional from same or similar field.
• He/She must possess good knowledge of Windows, Active Directory, O365, and VPN.
• The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements etc.).
  • The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. Good knowledge of Active Directory
    • Citrix
    • O365
    • ServiceNow - ITSM tool
    • Microsoft Windows
    • Mobile Operating Systems (Android/iOS)
    • Antivirus
    • SharePoint
    • Knowledge of Laptop/Desktop/Tablet issues
    • VPN Troubleshooting
    • Mobile Device Management
    • Technical Skillset - Good to Know Knowledge of Infrastructure / Exchange / Server Technologies Required Background Experience Hands on experience working in ITSM tools like Service Now, Remedy etc. Thanks Soma Patanaik Professional Technical Recruiter Kelly Services, Inc
      
      Ph no- Why Kelly -- ?By partnering with Kelly-- IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance. - provided by Dice

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