Security Special Ops Div-Corp
The future is full of possibilities. At Banner Health, we're
excited about what the future holds for health care. That's why
we're changing the industry to make the experience the best it can
be. Our team has come together with the common goal: Make health
care easier, so life can be better. The future of health care
starts here. If you're ready to change lives, we want to hear from
you. Apply today
As a Security Operator you would be responsible for coordinating
all emergency and non-emergency responses for all assigned sites
where security personnel and/or security systems are located. The
Security Operator also monitors cameras and emergency telephones
for all assigned locations, dispatching company or local services
While in this role you will be supporting our Command Center
located in Mesa at Country Club/Brown. HOURS :
Wed-12-4pm Thurs, Fri, Sat 0545am-615pm
Within Banner Health Corporate, you will have the opportunity to
apply your unique experience and expertise in support of a
nationally-recognized healthcare leader. We offer stimulating and
rewarding careers in a wide array of disciplines. Whether your
background is in Human Resources, Finance, Information Technology,
Legal, Managed Care Programs or Public Relations, you'll find many
options for contributing to our award-winning patient care.
This position coordinates all emergency and non-emergency calls
for responses for all assigned sites where security personnel
and/or security systems are located to include all Banner
facilities. Monitors cameras and emergency telephones for all
assigned locations, dispatching company or local services as
1. Acts as first point of contact to receive, screen, and
prioritize all emergency and non-emergency telephone calls for
service from the public and staff requiring security, law
enforcement, emergency medical service, or fire department
response. Condenses large amounts of information into readable,
sensibly typed remarks in a timely manner and can recall numerous
acronyms and codes essential to appropriate call processing.
Operates a multi-line telephone console system. Determines and
assigns the level of priority of the call and enter the data into a
computer aided dispatch system for radio dispatch purposes. Asks
vital questions and provides pre-arrival instructions for security
response. Logs all call information and passes on radio dispatch
needs to the radio operators.
2. Monitors access software for system wide valid access and
invalid access alarms. Monitors the links for connectivity to the
servers for all electronic access doors. Operates the access
software for system wide door controls for unlocks, locks, and
momentary access. Operates the cardholder functions for badge
identification and report logs for vehicle identification.
Troubleshoots servers, panels, connectivity or errors via Multiport
3. Performs facility lockdown either electronically or manually
as is necessary. Coordinates with the Emergency Operations Center
(EOC) to direct all security traffic. Monitors, retrieves, and
processes all alarms via alarm software. Recognizes the alarms with
tones and visual alerts. Retrieves alarm information by using
multi-windows prompts. Processes the alarm from acknowledgement,
dispatching, and clearing the alarm; whilst documenting the details
regarding the alarm activation.
4. Monitors all emergency phones around the exterior of each
facility for all emergent traffic needs. Monitors parking lot
callboxes for escorts requests, vehicle assistance requests, or any
other emergent need. Monitors all elevator callboxes for trouble in
the elevator or medical assistance needs. Evaluates information
received and utilizes protocols provided through the computer aided
dispatch system to determine appropriate action or actions to be
taken. Deals with sensitive information in a discreet and
professional manner by maintaining confidentiality. Maintains a
positive customer service attitude at all times with staff, public,
coworkers, and supervisor. Makes rapid, accurate decisions which
affect the outcome of other public safety services.
5. Monitors, assists and reviews all closed-circuit television
(CCTV). Monitors all facility CCTV in a rotation pattern. Assist
officers via CCTV for safety and liability. Review video through
all CCTV software to assist officers and management.
6. Operates a multi-channel radio console. Transmits and
receives all traffic for each facility. Transmits alert tones for
emergency traffic. Uses the radio call log to retrieve radio
traffic times. Uses the traffic playback option to retrieve any
traffic lost. Patches multiple channels together in the event of
need for interfaced facility traffic.
7. Exhibits ability to assess and prioritize emergency
situations as they arise and coordinate requested resources to
handle any situation. Works independently to make decisions based
on severity of situation. Internal customers include all employees,
patients and family, physicians. External customers include campus
visitors, vendors and law enforcement agency representatives.
High school diploma or equivalent.
Requires a combination of two years of communications center,
high volume contact center (multi-line) or security experience.
Proven ability to provide excellent customer service with
demonstrated ability to develop and maintain cooperative and
professional relationships with all levels of employees and
leadership. Must be able to quickly determine severity of a
situation and dispatch needed services. Must be able to prioritize
several requests at a time, possess self-motivation, independent
judgment and organizational skills. Demonstrated ability to work in
high volume, stress related situations with professionalism and
composure. Requires effective verbal and written communication
skills, leadership and human relations skills, and excellent
customer service skills. Basic mathematical skills are
Working knowledge of computers and basic office software
packages as well as keyboarding skills are required.
Previous experience with radio communication equipment is
preferred. Two years previous dispatching experience preferred
Additional related education and/or experience preferred.
Banner Health complies with applicable federal and state laws
and does not discriminate based on race, color, national origin,
religion, sex, sexual orientation, gender identity or expression,
age, or disability.