Family Service Counselor
Company: SCI Shared Resources, LLC
Location: mesa
Posted on: May 3, 2021
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Job Description:
Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need
cemetery arrangements, and selling pre-need arrangements. The
Family Service Counselor serves families by providing exemplary
personalized service and plays an essential role in generating
revenue for the cemetery as well as acting as the primary contact
for families. **JOB RESPONSIBILITIES** **Lead Generation** + Holds self-accountable for prospecting a minimum of 1-2 hours
each day + Obtains referrals from families served by the location + Networks and builds community and civic relationships + Explains and presents presentations to families served and
referred families + Maintains and tracks activity levels to ensure
productivity **Build Rel** **a** **tion** **s** **hi** **ps** **with
Families** + Responds to client inquiries in a timely, respectful,
sensitive and professional manner + Connects with families through listening, honest communication
and genuine concern + Develops an understanding of each family's unique needs and
offers solutions that provide value to them + Stays in touch with families to ensure satisfaction + Prepares for all appointments and performs all procedures with
professionalism and attention to detail + Follows through on all customer problems and requests + Builds trust-based relationships to earn the right to ask for
referrals + Earns the right to gain referrals to offer protection to
protect family members, and the family's relatives and friends, by
educating them on the benefits of pre-planning **Teamwork** + Represents a continuous link from services provided at need,
through aftercare, to providing services to protect families in the
future + Collaborates and teams with funeral directors, location
managers, and other members of funeral home and or cemetery staff,
to provide seamless, high quality service + Thoroughly and completely reviews previous services and
contacts with families to prepare to support current needs and or
sales + Shares family concerns with rest of the SCI team **MINIMUM REQU** **I** **R** **EM** **E** **N** **TS** **Education** + High school diploma or equivalent + 1-2 years of college or an equivalent of education and
experience **Experience** + High school equivalency and 1-2 years of college or an
equivalent of education and experience + 1-2 years of customer service or sales industry experience
preferred **Licenses** + Current state/province issued driver's license with an
acceptable driving record + Insurance license if required by state/province law and as
prescribed by each state board **Knowledge, Skills and Abilitie** **s** + Must be able to pass the Company's internal presentation
certification within thirty days of hire + Ability to work a number of evenings and or weekends every
month + Ability to drive frequently + Ability to obtain and maintain an insurance license if
required by state/province + Flexible hours but, at times must have the ability to work up
to 12 hours in a day + Ability to treat others with empathy and respect + Knowledge of computers and some software + Customer service skills Postal Code: 85206 Category (Portal Searching): Sales Job Location: US-AZ - Mesa **Req ID:** Req.89696 **Position Type:** Full time **Who we are. What we do.** We are North America's largest provider of funeral, cremation
and cemetery services. We are more than 20,000 dedicated
individuals, who proudly serve our community, provide caring
assistance to families in need, and honor veterans and public
servants. We operate under the umbrella of the Dignity Memorial network of
1,800 funeral homes and cemeteries. Dignity Memorial providers care
for more than 300,000 families each year and understand the
importance of thoughtful, personalized arrangements. For us, there
is no greater responsibility than honoring and preserving the story
of one's life. _"SCI" refers to Service Corporation International and its
affiliates._ **Equal Opportunity Employer, M/F/D/V**
Keywords: SCI Shared Resources, LLC, Mesa , Family Service Counselor, Other , mesa, Arizona
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