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OCCC Customer Service Lead Agent - Remote Opportunity (Pinetop)

Company: Rollins
Location: Pinetop
Posted on: May 3, 2021

Job Description:

At Orkin, our purpose is to help protect the world where we live, work and play.We have a remote Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.Our Customer Service Lead Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.This role is a dual role in which:70% of the time you will provide World Class Customer Service to our customers by managing and resolving customer inquiries using available resources to research required information.30% of the time you will perform the following Lead Agent duties:* Train new and current Agents to respond to customer questions and complaints* Encourage and lead by example on all company policies and procedures* Sidecar on calls when appropriate to support specific skill development* Listen to team members' feedback and resolve any issues or conflicts* Handle escalations, monitor calls and provide feedback to employees* Escalate training or support opportunities that can't be resolved in 3-5 minutes* Assist sales and customer service team in absence of other members in leadership and when requested* Participate in Teams chat when scheduled* Respond to customer emails via the online inboxThe schedule for this position may be inclusive of days, nights, weekends and holidays.We Offer* High performing lead generation strategy - Our systems bring the buyers to you* Quality Training Programs that equip you with the skills and knowledge to grow professionally* Great pay and incentives ($16/hour plus customer service commission plan)* 401(k) plan with company match, employee stock purchase plan* Paid vacation, holidays, and sick leave* Employee discounts, tuition reimbursement, dependent scholarship awardsWhy Orkin?* Founded in 1901, Orkin Pest Control is a global residential and business service provider* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM* Consecutive years of improved earnings with over 2 million customers* Financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA* Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong managementAre you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? If you possess these qualities, you will fit right in line with our team!Are you ready to write your ORKIN CAREER STORY?Requirements: We require ability to pass a drug screen and a pre-employment skill set assessment?
Associated topics: cajera, cashier, counter, courtesy, customer experience representative, delivering, retail associate, sales, store associate, venta

Keywords: Rollins, Mesa , OCCC Customer Service Lead Agent - Remote Opportunity (Pinetop), Other , Pinetop, Arizona

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