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RN Team Lead (Superstition Springs)

Company: Cigna
Location: Mesa
Posted on: June 6, 2021

Job Description:


The RN is an integral member of the multi-disciplinary team who functions in an autonomous manner utilizing the nursing process to assess, plan, implement, and evaluate the care of patients. The RN must apply current nursing knowledge, judgment, and nursing skills to provide for the well-being of the individual and the family. The nurse provides care in accordance with Cigna Medical Group policies, procedures, Standard Operating Procedures, and the standards of professional nursing practice. The RN serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies, protocols, and guidelines to ensure delivery of high quality care. The RN utilizes knowledge, judgment, and nursing skills needed to assess, provide and evaluate care appropriate to the physical and developmental age patients.

Clinical Responsibilities and Essential Functions

Yearly skills checklists, med observations if still needed Assistance in onboarding process and new hire training for department. Participate in preparing agenda and present at staff meetings Standing orders- print and have providers sign off, maintain books Assist in resolving customer complaints when appropriate Create weekly team schedules to ensure adequate coverage for business hours, including lunches and breaks. Approve PTO requests to fit business needs. Work with the supervisors as needed to resolve day to day scheduling issues or changes. Conduct weekly department meetings to keep staff informed of any changes in regards to policy and/or procedure updates. Collaborate with other department leads at least biweekly to identify potential areas of improvement. Make recommendations based on expertise and experience to develop process improvement to optimize workflow and improve patient satisfaction. Provide supervisor with updates as needed regarding any changes to workflow which outline potential business impact. Work with the supervisor to conduct periotic audits on quality assurance and compliance. Perform quarterly department compliance audits as outlined by policy and procedure and Health Care Center Review requirements. Act as a resource for the team regarding policies and procedures as related to your department. Emphasize, demonstrate, promote and adhere to excellent customer service skills including professionalism, confidentiality and appropriate work etiquette while holding staff accountable to the same expectation. Provide feedback to supervisor of any unresolved conflicts or performance issues. Assist in performing bi-annual evaluations for team members. Attend all meetings as required. Provides up-to-date health care advice/education regarding health promotion, illness prevention, and management of disease utilizing nursing assessment data, patient, family, and approved CMG Triage protocol. Considers the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patient. Systematically assesses patients' actual or potential health care needs, prioritizes their urgency and uses creative and effective problem solving/decision making while recommending an appropriate disposition per clinician and protocol direction. Documents nursing assessment, planning, implementation in the electronic health record. Documentation is timely and in accordance with policy. Evaluates the patients' and family's response to teaching. Documentation includes presenting problem, nursing assessment interventions, education and patients' response to interventions/treatments and education. Makes follow-up telephone calls to patients and referrals as appropriate. Utilizes resources appropriately to provide for the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patient. Possesses knowledgeable of CMG education programs, clinical guidelines, facility locations and hours of operation, services, and contractual relationships. Provides care based on evidence based guidelines. Participates in the education, role development and orientation of personnel, patients, students, families, and visitors as requested. Promotes and supports growth of others through precepting and mentoring when appropriate. Follows OSHA guidelines for handling biological fluids and blood. Uses supplies in a fiscally responsible manner. Responsible for following and promoting department and CMG procedures, practices, policies, and guidelines to ensure the safety, security, and general well-being of patients and of co-workers. Contributes to the organization's drive to achieve "Triple Aim" by improving the patient's experience with care; which improves quality and the health of CMG's population, thus reducing the cost of care for the population. Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement (CQI), Commitment to Service, and Patient Satisfaction.

  • NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate supervisor.

Minimum Qualifications

  • RN with current unrestricted Arizona license
  • Graduate of accredited school of nursing
  • BSN preferred
  • Current BLS certification
  • Demonstrates verbal and written communication skills
  • Basic Computer skills, including but not limited to MicroSoft Office applications.
  • Strong Customer Centricity.
  • Requires critical thinking, communication, decision-making, analytical, and strong interpersonal relationship skills.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Mesa , RN Team Lead (Superstition Springs), Other , Mesa, Arizona

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