Customer Service

Company: Premier Employee Solutions
Location: Mesa
Posted on: June 6, 2021

Job Description:

Apply Today, Work Today
Weekly Pay

Job Description:

• Logs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems.
• Speaks with prospective students who have requested information about our schools.
• Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions representative.
• Uses off-line reference materials that are posted as reminders for special projects and/or processes.
• Warm transfers prospective student to a live admissions representative skilled to assist prospective students based on their interest and background.
• Correctly dispositions inquiries as necessary to maintain accurate student records.
• Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
• Schedule flexibility, including ability to work evenings and weekends.
• More responsibilities may be assigned upon hire.

Job Requirements:

• High School diploma or its equivalent required
• Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
• Decisive decision-making ability when assessing interest of prospective students.
• Excellent verbal communication skills.
• Positive attitude and team-player mentality.
• Ability to quickly implement coaching into practice.
• Ability to adapt to new processes, including those which involve technology

Additional information:
Benefits include medical insurance, dental insurance, vision insurance, and life insurance.

Full-time, Temp to Hire
$15.80/hr

Shifts Available:
1st Shift, 6:00AM-6:00PM, Mon-Fri

Job Location:
Mesa, AZ

Bus Accessible:
No

Call or Visit Us:
230 W. Baseline Road
Tempe, AZ
(480) 557-9668

• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Maintain customer service related information for customer accounts
• Ensure quality customer service and customer satisfaction
• Maintain customer service voicemail and return customer calls
• Provide customers with superior customer service
• Provide customer service for internal customers
• Capturing customer information and answering customer inquiries
• Resolve inbound customer calls regarding account
• Take customer orders and provide high-quality customer service
• Make out going customer service calls
• Work with customer service manager to ensure proper customer service
• Resolve any customer service issues
• Answering inbound calls and providing excellent customer service
• Provide customer support and handling customer inquiries
• Combining excellent customer service skills
• Assure quality customer service to all customers
• Provide exceptional customer service to all customers
• Provide superior customer service with all customer interactions

Keywords: Premier Employee Solutions, Mesa , Customer Service, Other , Mesa, Arizona