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Customer Service

Company: Premier Employee Solutions
Location: Mesa
Posted on: June 6, 2021

Job Description:

Apply Today, Work Today
Weekly Pay

Job Description:

  • Logs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems.
  • Speaks with prospective students who have requested information about our schools.
  • Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions representative.
  • Uses off-line reference materials that are posted as reminders for special projects and/or processes.
  • Warm transfers prospective student to a live admissions representative skilled to assist prospective students based on their interest and background.
  • Correctly dispositions inquiries as necessary to maintain accurate student records.
  • Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
  • Schedule flexibility, including ability to work evenings and weekends.
  • More responsibilities may be assigned upon hire.

Job Requirements:

  • High School diploma or its equivalent required
  • Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
  • Decisive decision-making ability when assessing interest of prospective students.
  • Excellent verbal communication skills.
  • Positive attitude and team-player mentality.
  • Ability to quickly implement coaching into practice.
  • Ability to adapt to new processes, including those which involve technology

Additional information:
Benefits include medical insurance, dental insurance, vision insurance, and life insurance.

Full-time, Temp to Hire

Shifts Available:
1st Shift, 6:00AM-6:00PM, Mon-Fri

Job Location:
Mesa, AZ

Bus Accessible:

Call or Visit Us:
230 W. Baseline Road
Tempe, AZ
(480) 557-9668

Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Keywords: Premier Employee Solutions, Mesa , Customer Service, Other , Mesa, Arizona

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