WFH Customer Support Agent

Company: Aerotek
Location: Mesa
Posted on: June 6, 2021

Job Description:

**Description:**

The Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. The Agent will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include the Consumers (Doordash Customers), the Merchants (restaurants), and the Dashers (drivers). When the customers have issues the Agents will be 100% dedicated to them. Again, the agent will be assigned to either the Consumers, the Merchants, or the Dashers, not all 3.

Example if you are on the Merchant team a restaurant owner might be calling in to add new decision makers on to the account. They would need to take the owner through a a series of verification's before changing the decision maker on the account.

Another example on merchant side would be a restaurant owner didn't receive a payment and is calling in to see when he/she will be receiving his or her payment.

An example for the dasher side would be if a dasher called in because they got into a car accident and the agent would have to help resolve this issue.

There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.

**Skills:**

Customer support, Customer service, Inbound call, Chat support

**Top Skills Details:**

-2+ years of customer service experience handling incoming calls, chats, and emails -Strong computer navigating skills -Strong relationship building skills and deescalating skills

**Additional Skills & Qualifications:**

Best To Have -2+ years of experience handling inbound customer issue resolution using chat, email, or phone. -Strong Computer Skills, ability to navigate multiple systems, deescalation experience -Great Communication Skills, Strong Relationship level

*Strong technical abilities. They will be navigating multiple systems to find the answers. This is not a typical call center that is scripted. Candidates must be flexible and think outside of the box.

**Experience Level:**

Intermediate Level

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Mesa , WFH Customer Support Agent, Other , Mesa, Arizona