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Lead Event Processor

Company: Verra Mobility
Location: Mesa
Posted on: June 6, 2021

Job Description:

Verra Mobility is a global leader in smart mobility. A combination of the global capabilities and talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technology-enabled solutions that help the world move safely and easily. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

Focused on solutions that help the world move safely and easily, Verra Mobility builds safe cities, smart roadways, and the connected systems that tie them together. The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrows smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by whats right, and energized by whats next.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core valuesDo Whats Right, Lead with Grace, Win Together, and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.


Verra Mobility is currently hiring a Team Lead, Event Processing in our Government Solutions Transaction Processing department. This informal leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset.The Team Lead will report to the Manager, Event Processing within Verra Mobilitys Government Solutions division.


  • Regularly reviews processor performance and then provides needed coaching and training to address gaps.
  • Demonstrated ability to serve as informal leader within a team environment.
  • Develops effective training materials for processor training and facilitates training sessions/classes as needed.
  • Serves as initial point of contact for team members regarding escalations or other issues.
  • Responsible for collecting and reporting out on daily metrics.
  • Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
  • Responds to escalated internal inquiries from other departments and resolves as needed.
  • Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
  • Partners with outside vendor and subcontractor organizations as needed.
  • Diligently works on various internal project assignments as needed.
  • Assists Supervisor/Manager with other tasks and duties as assigned.
  • Process Events as needed

  • High School Diploma and GED required.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to lead/facilitate meetings.
  • Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
  • Able to work independently and as a team.
  • Able to quickly make sound decisions.
  • Professionalism and the ability to work well with different groups of people.
  • Exceptional aptitude and flexibility towards serving and assisting others.
  • Strong interpersonal, decision-making, organizationaland conflict management skills.
  • Focus on high quality and strong attention to detail.
  • Strong PC skills including basic proficiency in Word and Excel.

Aligned with Verra Mobility Values

  • Do Whats Right Weve committed to doing the right thing for each other and for our customers integrity is our DNA
  • Lead With Grace We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
  • Own It We foster a culture of accountability and excellence, where going the extra mile is standard practice.
  • Win Together We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Keywords: Verra Mobility, Mesa , Lead Event Processor, Other , Mesa, Arizona

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