Equal Opportunity Employer:
Waste Management (WM), a Fortune 250 company, is the leading
provider of comprehensive waste and environmental services in North
America. We are strongly committed to a foundation of operating
excellence, professionalism and financial strength. WM serves
nearly 25 million customers in residential, commercial, industrial
and municipal markets throughout North America through a network of
collection operations, transfer stations, landfills, recycling
facilities and waste-based energy production projects.
I. Job Summary
Communicates back and forth with Waste Management Drivers to
assist with problem resolution while on route for residential,
commercial and roll-off lines of business. Handles incoming service
orders, directs drivers, and resolves service issues. Interacts
with customers that includes Waste Management customer service,
sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses Waste Management proprietary software to manage same day
ticket routing as well as preparing all routes for the next day.
Shifts vary with the potential for overtime and Saturday hours
depending on each Market area dispatch center needs. Some travel
(up to 15%) may be required to work face to face with sites
dispatcher is responsible for.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Other minor duties may
Dispatches drivers to calls as they are received, using
information on customer needs, drivers' locations and loads, and
daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes
based on needs of the customer.
Determines the daily level of driver staffing to provide best
mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers
throughout the day and for the next day; manages and determines
route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service
and sales department; manages requests for all pick-up or delivery
on any container movement within the Market area.
Initiates communication to customers while drivers are
on-site/location, resolving pick-up and other issues delaying the
Troubleshoots and resolves potential delivery and pick-up
problems before they result in service issues
- Ensures same-day service on missed pick-ups by managing the
routing for all routes and tracking Driver movement in the
III. Supervisory Responsibilities
This job has no supervisory duties.
The requirements listed below are representative of the
qualifications necessary to perform the job.
B. Certificates, Licenses, Registrations or Other
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and
Must be able to communicate effectively and professionally via
e-mail, telephone, and 2 way devices
- Must have the desire and ability to learn Waste Management
proprietary software applications
At Waste Management, each eligible employee receives a
competitive total compensation package including Medical, Dental,
Vision, Life Insurance and Short Term Disability. As well as a
Stock Purchase Plan, Company match on 401K, and more! Our employees
also receive Paid Vacation, Holidays, and Personal Days. Please
note that benefits may vary by site.
If this sounds like the opportunity that you have been looking
for, please click "Apply."