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Customer Service

Company: Premier Employee Solutions
Location: Mesa
Posted on: June 6, 2021

Job Description:

Apply Today, Work Today Weekly Pay Job Description: Logs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems. Speaks with prospective students who have requested information about our schools. Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions representative. Uses off-line reference materials that are posted as reminders for special projects and/or processes. Warm transfers prospective student to a live admissions representative skilled to assist prospective students based on their interest and background. Correctly dispositions inquiries as necessary to maintain accurate student records. Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department. Schedule flexibility, including ability to work evenings and weekends. More responsibilities may be assigned upon hire. Job Requirements: High School diploma or its equivalent required Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs. Decisive decision-making ability when assessing interest of prospective students. Excellent verbal communication skills. Positive attitude and team-player mentality. Ability to quickly implement coaching into practice. Ability to adapt to new processes, including those which involve technology Additional information: Benefits include medical insurance, dental insurance, vision insurance, and life insurance. Full-time, Temp to Hire $15.80/hr Shifts Available: 1st Shift, 6:00AM-6:00PM, Mon-Fri Job Location: Mesa, AZ Bus Accessible: No Call or Visit Us: 230 W. Baseline Road Tempe, AZ (480) 557-9668Job Requirements:Handle incoming customer service callsDispatch incoming customer phone callsAccept customer calls and return customerMaintain customer service related information for customer accountsEnsure quality customer service and customer satisfactionMaintain customer service voicemail and return customer callsProvide customers with superior customer serviceProvide customer service for internal customersCapturing customer information and answering customer inquiriesResolve inbound customer calls regarding accountTake customer orders and provide high-quality customer serviceMake out going customer service callsWork with customer service manager to ensure proper customer serviceResolve any customer service issuesAnswering inbound calls and providing excellent customer serviceProvide customer support and handling customer inquiriesCombining excellent customer service skillsAssure quality customer service to all customersProvide exceptional customer service to all customersProvide superior customer service with all customer interactions

Keywords: Premier Employee Solutions, Mesa , Customer Service, Other , Mesa, Arizona

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