Customer Service Representative (Will Call / Service Center)

Company: WAXIE Sanitary Supply
Location: Mesa
Posted on: June 6, 2021

Job Description:

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done withoutour top-of-the-line Customer Service team. That’s where you come in!This position is part of our Customer Service Team but sits in our Service Center Department and provides exceptional customer service for our will call external and internal customers.• All Will-Call functions, including assisting internal and external customers upon arrival• Answer phone calls and e-mails from external and internal customers• Send customer quotes from SMS daily• Check-in new repairs into SMS• Follow up with vendors for ETA on parts• Coordinate and process warranties (beginning to end) for Mesa and Tucson• Assist with parts look up for internal and external customers• Stage will call orders for customers• Load merchandise into customer vehicle• Crate/Uncrate machines for shipment when requested• Cultivate and maintain an open line of communication with individuals in other locations• Maintain a healthy and positive line of communication with our vendors• Other duties as assignedPrevious customer oriented experience strongly preferred. Ability to learn WAXIE products and services.Previous AS400 (Aplus) experience preferred.Excellent verbal and written communication skills.Ability to multitask.Excellent attention to detail.Ability to work well in a fast paced environment.Ability to interact with customers via phone, email or in person in a professional manner. High School Diploma or equivalent.Ability to lift and carry 50 lbsBilingual Spanish preferredWAXIE Sanitary Supply is an EEO/AA/Disability/Vets EmployerWe encourage applicants to apply as we do not discriminate on the basis of an applicant’s religion.

Keywords: WAXIE Sanitary Supply, Mesa , Customer Service Representative (Will Call / Service Center), Other , Mesa, Arizona