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Front Desk Assistant

Company: Embry Health
Location: Mesa
Posted on: June 6, 2021

Job Description:

Embry Women's Health is a women's health office, that specializes in Women's Health and Wellness. We have a presence in the east valley. Our locations currently consist of a primary clinical location as well as a separate administrative office both of which are located in Mesa, Arizona.We are looking to add energetic, motivated and personable assistants to our team.Quality patient care is our number one priority and we pride ourselves in creating a warm and friendly environment. Our office is fast paced and non-traditional. Smiling faces and positive attitudes are a must. We depend on each other to ensure our patients are taken care of. You should be a go getter who is always looking for ways to improve.We provide great service and like to have fun while we take care of our patients! We really do go above and beyond for each of our patients and are looking for additional team members that would like to do the same. We provide competitive benefits including health insurance that is partially subsidized by the business.Our NeedWe are recruiting for a Front Desk Assistant. This position is full time, with a minimum of 30 hours per week. Monday to Friday availability with at least one Saturday a month. The position is primarily located at the front desk of our clinical location. However, employees will be cross trained in all administrative areas of the business. This consists of a number of positions including Front Desk Assistant, Administrative Office Assistant, Billing Assistant, Inventory Assistant, Medical Records Assistant, Orders Assistant. We are working to build a team that is cross functional and supports one another. All duties will be cross trained among all members of the team.BenefitsEmbry Women's Health is proud to offer competitive benefits including:Competitive Salary Scale$15 per hour Generous Bonus Scale Based on CollectionsHealth Benefits including Dental, Vision and Medical (Full Time Employees)Paid Time OffSick TimePaid HolidaysBereavement and Jury Duty Leave (Based on a percentage of average hours worked)Please read some of the regular duties listed below. If you have a great attitude and personality we would love for you to apply. Be sure to tell us more about you when you apply.You should include a resume and a short paragraph about why you are interested in the position. Stand out and show us why we should hire you.Position Location:Clinical Office Front DeskExample of Duties By Task:Front Desk OperationsServe as face of the practiceGreet all patients and visitorsProvide a welcoming atmosphereMaintain cleanliness of lobby area during the dayVerify patient demographic information, reason for visit and other informationCollect money due at the time of service including copay, deductible and outstanding chargesProvide electronic device to patient for collection of health history formsCommunicate with medical assistant and transfer patient for clinical intakeAddress any patient concerns related to the visitProvide assistance to other non patient office visitors including vendors and sales representativesScreen non patient visitors to determine if their product or service is relevant to the goals of the businessSchedule ManagementVerifying that patients are booked into correct time slotsScheduling and rescheduling appointmentsManaging schedule for holiday and block out timesScheduling vendor meetings as appropriate following office policiesPhone OperationsAnswering incoming calls during established phone operationsAppropriately determining correct outcome for incoming phone callsAppropriately scheduling and reschedule new and existing patients that call for appointmentsConsistently offer the patient portal as a resource for patient'sTriage and accurately enter into athenaNet patient questionsPatient InteractionGreeting and welcoming patients and visitors when entering the lobbyChecking patients into athenaNet upon arrivingCollecting appropriate patient copay/deductible and accurately posting transaction to athenaNetVerifying that patient has completed appropriate forms through the athenaNet patient portalVerifying that all required information on patient has been collected and appropriately entered into athenaNetScanning and uploading patient ID and insurance card into athenaNetScanning and uploading any documents the patient may have brought with themProvider SupportOffering support to provider during the day as appropriateOrder ManagementActively monitoring the athenaNet clinical inbox for new ordersWhen appropriate placing new orders for patient prescriptions, medical devices and other items through established workflows in athenaNetMedical RecordsActively monitoring the athenaNet clinical inbox for incoming and outgoing medical records requestsWhen appropriate fulfilling outgoing requests for medical recordsProactively monitoring new and existing patients for opportunities to request medical records from outside providers for the patient to continue careFront Desk FinancialsCorrectly collect and enter all patient payments into athenaNetEnsure accuracy in cash paymentsOffer printed receipt upon request to patientInventory ControlComplete inventory of all consumable suppliesEnsure orders are placed with suppliers as appropriateEnsure inventory for clinicals provided by labs is received and allocatedFollow Up with supervisor about variancesAdministrative SupportEnter bookkeeping entriesScan receiptsFollow Up with vendors regarding accounts payables and accounts receivablesNo Phone Calls Please.Notice of NondiscriminationEmbry Women's Health L.L.C. does not discriminate on the basis of race, religion, color, national origin, citizenship, age, sex, physical or mental disability, status as a protected veteran, marital status, changes in marital status, pregnancy, childbirth or related medical conditions, parenthood, sexual orientation, gender identity, political affiliation or belief, genetic information, or other legally protected status.Embry Women's Health L.L.C. commitment to nondiscrimination, including against sex discrimination, applies to employees, providers and applicants for employment.Embry Women's Health L.L.C. may ask for demographic information including date of birth during the application process. Embry Women's Health L.L.C. policies and practices strictly prohibits discrimination against job candidates or employees on the basis of age. Demographic information is maintained separate from candidate data that interviewers access as part of their screening process. Age related data will never be used in the determination of employment.

Keywords: Embry Health, Mesa , Front Desk Assistant, Other , Mesa, Arizona

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